Report Id: SNS/HC/2146 | July 2022 | Region: Global | 134 Pages
Healthcare Chatbots Market Size was valued at USD 216.6 million in 2021, and is expected to reach USD 827.5 million by 2028, and grow at a CAGR of 21.1% over the forecast period 2022-2028.
An interactive program known as a chatbot engages with people via text messages by utilizing AI and a set of rules. The task of establishing communication between a person and artificial intelligence is carried out by a piece of software. Through text or audio output, chatbots converse with users. To carry out the discourse, texts that are composed of pre-calculated sentences are used. These chatbots, which patients use to evaluate symptoms, find clinics, and make appointments, are either cloud-based or on-premise solutions.
Additionally, healthcare payers use healthcare chatbots to establish a relationship with potential customers. Systems called healthcare chatbots assist individuals with their inquiries. Utilizing cutting-edge technology, this program helps physicians respond to patients' minor concerns. This idea has saved the clinical team a significant amount of time, allowing staff members to concentrate more intently on their tasks. These digital assistants are in high demand in the healthcare industry as a result of the automation of many workflows using advanced technology.
Developing utilization of brilliant gadgets and web availability
Business Efforts to Promote the Use of Healthcare Chatbots
Demand for Online Health Assistance
Privacy Issues Associated with Data
Chatbots geared toward social media platforms
Modelling in the Cloud
Not Enough Knowledge to Develop Chatbots
Misinformation and a lack of knowledge
IMPACT OF COVID-19
During the COVID 19 epidemic, the market for healthcare chatbots showed signs of healthy expansion. Many organisations started advertising remote services, with chatbot services being one of the most popular. As a result, a lot of activity moved online, and the industry saw a sharp rise in chatbot users. The healthcare chatbots were actively used to schedule appointments, have real-time conversations with doctors, seek health advice, etc. Additionally, throughout this time, people's confidence in chatbots and other virtual assistants increased, which will significantly aid in future market expansion. For instance, in its first month of operation, the WHO chatbot designed to provide information in COVID 19 reached more than 12 million users.
The market is divided into three segments: software, services, and others. The highest market share for healthcare chatbots is held by the software category. The Healthcare Chatbots Market for Software also includes income from chatbot solutions, excluding consulting, support, system integration, designing, programming, implementation, and maintenance. The vast majority of chatbot service providers offer a freemium version that may be upgraded to a monthly or annual plan, and they commonly make money through a subscription-based pricing structure. The growth of the chatbots software industry is being driven by both the surge in smartphone use and the greater awareness of self-monitoring techniques in diagnostic and treatment management.
By Deployment Model
Both cloud-based models and on-premise models exist in the industry. The Cloud-based Model sector held the largest share and experienced the fastest growth over the projection period because to the variety of advantages that various types of chatbots offered. In comparison to chatbots that are installed on-premise, cloud-based chatbots are easier to use and require less modification. Because of this, the market for healthcare chatbots is expanding for the reasons outlined above.
The market is segmented into applications for checking symptoms, booking appointments, keeping track of them, helping with medicine and medical information, and other uses. The market share held by the Symptoms check app was the highest. Patients and healthcare professionals are demanding more of these solutions, which is being driven by rising smartphone usage and internet adoption. Appointment scheduling and monitoring is also expected to grow the fastest during the projection period as a result of the need to decrease patient wait times and better utilize healthcare resources. Some of the most used chatbots for primary care symptom checking by patients are Ada, Buoy Health, Babylon Health, and Your.MD.
By End User
Healthcare payers, Healthcare providers, Patients, and other end-users are the four segments of the market. Patients are the primary users of healthcare chatbots, making them the majority of end users. One of the main forces behind advancement is the simplicity of getting expert advice. Additionally, prompt resolution of patient issues and one-step solutions to many problems are promoting patient acceptance.
Some of the major key players are as follows: Your.MD, Ariana, PACT Care B. V, Buoy Health, Inc, Ada Digital Health Ltd, Babylon Healthcare Service Limited, GYANT.Com, Inc, Microsoft, Sense.ly Inc, Infer medica Sp. z o.o, and other players.
By Deployment Model
Symptom Checking & Medication Assistance
Appointment Scheduling & Medical Guidance
By End User
The market for healthcare chatbots is dominated by Europe. This region dominates the industry due to its high literacy rate and technologically savvy populace. Additionally, strong partnerships between technical service providers and medical institutions have improved the realism and knowledge of chatbots. Additionally, rising healthcare infrastructure spending is promoting market expansion.
Americas is the second-largest and fastest-growing market. Significant growth-promoting elements in this region include the rising adoption rate of technology and the developing trust in virtual assistants. A favourable environment is being created for the market expansion of healthcare chatbots by high technological breakthroughs as well as improved technology and medical infrastructure.
Asia-Pacific is another rapidly expanding regional region. The main growth drivers are the expansion of smartphones and rising technological improvements. Additionally, a rising literacy rate and easy access to the internet are fueling the expansion. Over the projection period, the Middle East and Africa segment is anticipated to develop moderately. Healthcare chatbots are projected to gain market share in the Middle East because to the region's high per capita disposable income and the brisk expansion of the hospitality industry.
Rest of Europe
Rest of Asia-Pacific
The Middle East & Africa
Rest of Middle East & Africa
Rest of Latin America
|Market Size in 2021||US$ 216.6 Million|
|Market Size by 2028||US$ 827.5 Million|
|CAGR||CAGR of 21.1% From 2022 to 2028|
|Report Scope & Coverage||Market Size, Segments Analysis, Competitive Landscape, Regional Analysis, DROC & SWOT Analysis, Forecast Outlook|
|Key Segments||• By Component (Software, Services)
• By Deployment Model (On-premise Model, Cloud-based Model)
• By Application (Symptom Checking & Medication Assistance, Appointment Scheduling & Medical Guidance)
• By End User (Patients, Healthcare Providers, Insurance Companies)
|Regional Analysis/Coverage||North America (USA, Canada, Mexico), Europe
(Germany, UK, France, Italy, Spain, Netherlands,
Rest of Europe), Asia-Pacific (Japan, South Korea,
China, India, Australia, Rest of Asia-Pacific), The
Middle East & Africa (Israel, UAE, South Africa,
Rest of Middle East & Africa), Latin America (Brazil, Argentina, Rest of Latin America)
|Company Profiles||Your.MD, Ariana, PACT Care B. V, Buoy Health, Inc, Ada Digital Health Ltd, Babylon Healthcare Service Limited, GYANT.Com, Inc, Microsoft, Sense.ly Inc, Infer medica Sp. z o.o, and other players.|
|Key Drivers||• Developing utilization of brilliant gadgets and web availability
• Business Efforts to Promote the Use of Healthcare Chatbots
• Demand for Online Health Assistance
|Restraints||• Privacy Issues Associated with Data|
Frequently Asked Questions (FAQ) :
Healthcare Chatbots Market is expected to reach USD 827.5 million by 2028.
The highest market share for healthcare chatbots is held by the software category.
The by Application is divided into two sub-segments is Symptom Checking & Medication Assistance, and Appointment Scheduling & Medical Guidance
The challenges faced by Healthcare Chatbots market is Not Enough Knowledge to Develop Chatbots, and Misinformation and a lack of knowledge
Top-down, bottom-up, Quantitative, Qualitative Research, Descriptive, Analytical, Applied, and Fundamental Research.
Table of Content
1.1 Market Definition
1.3 Research Assumptions
2. Research Methodology
3. Market Dynamics
4. Impact Analysis
4.1 COVID 19 Impact Analysis
4.2 Impact of Ukraine ware
5. Value Chain Analysis
6. Porter’s 5 forces model
7. PEST Analysis
8. Healthcare Chatbots Market Segmentation, By Component
9. Healthcare Chatbots Market Segmentation, By Deployment Model
9.1 On-premise Model
9.2 Cloud-based Model
10. Healthcare Chatbots Market Segmentation, By Application
10.1 Symptom Checking & Medication Assistance
10.2 Appointment Scheduling & Medical Guidance
11. Healthcare Chatbots Market Segmentation, By End User
11.2 Healthcare Providers
11.3 Insurance Companies
12. Regional Analysis
12.2 North America
12.3.6 The Netherlands
12.3.7 Rest of Europe
12.4.2 South Korea
12.4.6 Rest of Asia-Pacific
12.5 The Middle East & Africa
12.5.3 South Africa
12.6 Latin America
12.6.3 Rest of Latin America
13.1.2 Products/ Services Offered
13.1.3 SWOT Analysis
13.1.4 The SNS view
13.3 Buoy Health, Inc
13.4 Ada Digital Health Ltd
13.5 Babylon Healthcare Service Limited
13.6 GYANT.Com, Inc
13.7 Infer medica Sp. z o.o
13.9 PACT Care B.V
13.10 Sense.ly Inc.
14.1 Competitive Benchmark
14.2 Market Share analysis
14.3 Recent Developments
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