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Healthcare Chatbots Market

Healthcare Chatbots Market Size, Share & Segmentation by Component (Software, Services), By Deployment Model (On-premise Model, Cloud-based Model), By Application (Symptom Checking & Medication Assistance, Appointment Scheduling & Medical Guidance), By End User (Patients, Healthcare Providers, Insurance Companies), by Regions and Global Forecast 2023-2030

Report Id: SNS/HC/2146 | July 2022 | Region: Global | 134 Pages

Report Scope & Overview:

Healthcare Chatbots Market Size was valued at USD 262.30 million in 2022, and is expected to reach USD 1213 million by 2030, and grow at a CAGR of 21.1% over the forecast period 2023-2030.

An interactive program known as a chatbot engages with people via text messages by utilizing AI and a set of rules. The task of establishing communication between a person and artificial intelligence is carried out by a piece of software. Through text or audio output, chatbots converse with users. To carry out the discourse, texts that are composed of pre-calculated sentences are used. These chatbots, which patients use to evaluate symptoms, find clinics, and make appointments, are either cloud-based or on-premise solutions.

Healthcare Chatbots Market

Additionally, healthcare payers use healthcare chatbots to establish a relationship with potential customers. Systems called healthcare chatbots assist individuals with their inquiries. Utilizing cutting-edge technology, this program helps physicians respond to patients' minor concerns. This idea has saved the clinical team a significant amount of time, allowing staff members to concentrate more intently on their tasks. These digital assistants are in high demand in the healthcare industry as a result of the automation of many workflows using advanced technology.



  • Developing utilization of brilliant gadgets and web availability

  • Business Efforts to Promote the Use of Healthcare Chatbots

  • Demand for Online Health Assistance


  • Privacy Issues Associated with Data


  • Chatbots geared toward social media platforms

  • Modelling in the Cloud


  • Not Enough Knowledge to Develop Chatbots

  • Misinformation and a lack of knowledge


During the COVID 19 epidemic, the market for healthcare chatbots showed signs of healthy expansion. Many organisations started advertising remote services, with chatbot services being one of the most popular. As a result, a lot of activity moved online, and the industry saw a sharp rise in chatbot users. The healthcare chatbots were actively used to schedule appointments, have real-time conversations with doctors, seek health advice, etc. Additionally, throughout this time, people's confidence in chatbots and other virtual assistants increased, which will significantly aid in future market expansion. For instance, in its first month of operation, the WHO chatbot designed to provide information in COVID 19 reached more than 12 million users.

By Component

The market is divided into three segments: software, services, and others. The highest market share for healthcare chatbots is held by the software category. The Healthcare Chatbots Market for Software also includes income from chatbot solutions, excluding consulting, support, system integration, designing, programming, implementation, and maintenance. The vast majority of chatbot service providers offer a freemium version that may be upgraded to a monthly or annual plan, and they commonly make money through a subscription-based pricing structure. The growth of the chatbots software industry is being driven by both the surge in smartphone use and the greater awareness of self-monitoring techniques in diagnostic and treatment management.

By Deployment Model

Both cloud-based models and on-premise models exist in the industry. The Cloud-based Model sector held the largest share and experienced the fastest growth over the projection period because to the variety of advantages that various types of chatbots offered. In comparison to chatbots that are installed on-premise, cloud-based chatbots are easier to use and require less modification. Because of this, the market for healthcare chatbots is expanding for the reasons outlined above.

By Application

The market is segmented into applications for checking symptoms, booking appointments, keeping track of them, helping with medicine and medical information, and other uses. The market share held by the Symptoms check app was the highest. Patients and healthcare professionals are demanding more of these solutions, which is being driven by rising smartphone usage and internet adoption. Appointment scheduling and monitoring is also expected to grow the fastest during the projection period as a result of the need to decrease patient wait times and better utilize healthcare resources. Some of the most used chatbots for primary care symptom checking by patients are Ada, Buoy Health, Babylon Health, and Your.MD.

By End User

Healthcare payers, Healthcare providers, Patients, and other end-users are the four segments of the market. Patients are the primary users of healthcare chatbots, making them the majority of end users. One of the main forces behind advancement is the simplicity of getting expert advice. Additionally, prompt resolution of patient issues and one-step solutions to many problems are promoting patient acceptance.


Some of the major key players are as follows: Your.MD, Ariana, PACT Care B. V, Buoy Health, Inc, Ada Digital Health Ltd, Babylon Healthcare Service Limited, GYANT.Com, Inc, Microsoft, Inc, Infer medica Sp. z o.o, and other players.


By Component

  • Software

  • Services

By Deployment Model

  • On-premise Model

  • Cloud-based Model

By Application

  • Symptom Checking & Medication Assistance

  • Appointment Scheduling & Medical Guidance

By End User

  • Patients

  • Healthcare Providers

  • Insurance Companies

Healthcare Chatbots Market


The market for healthcare chatbots is dominated by Europe. This region dominates the industry due to its high literacy rate and technologically savvy populace. Additionally, strong partnerships between technical service providers and medical institutions have improved the realism and knowledge of chatbots. Additionally, rising healthcare infrastructure spending is promoting market expansion.

Americas is the second-largest and fastest-growing market. Significant growth-promoting elements in this region include the rising adoption rate of technology and the developing trust in virtual assistants. A favourable environment is being created for the market expansion of healthcare chatbots by high technological breakthroughs as well as improved technology and medical infrastructure.

Asia-Pacific is another rapidly expanding regional region. The main growth drivers are the expansion of smartphones and rising technological improvements. Additionally, a rising literacy rate and easy access to the internet are fueling the expansion. Over the projection period, the Middle East and Africa segment is anticipated to develop moderately. Healthcare chatbots are projected to gain market share in the Middle East because to the region's high per capita disposable income and the brisk expansion of the hospitality industry.


  • North America

    • USA

    • Canada

    • Mexico

  • Europe

    • Germany

    • UK

    • France

    • Italy

    • Spain

    • The Netherlands

    • Rest of Europe

  • Asia-Pacific

    • Japan

    • south Korea

    • China

    • India

    • Australia

    • Rest of Asia-Pacific

  • The Middle East & Africa

    • Israel

    • UAE

    • South Africa

    • Rest of Middle East & Africa

  • Latin America

    • Brazil

    • Argentina

    • Rest of Latin America

Healthcare Chatbots Market Report Scope:
Report Attributes Details
Market Size in 2022 US$ 262.30 Million
Market Size by 2030 US$ 1213 Million
CAGR CAGR of 21.1% From 2023 to 2030
Base Year 2022
Forecast Period 2023-2030
Historical Data 2020-2021
Report Scope & Coverage Market Size, Segments Analysis, Competitive  Landscape, Regional Analysis, DROC & SWOT Analysis, Forecast Outlook
Key Segments • By Component (Software, Services)
• By Deployment Model (On-premise Model, Cloud-based Model)
• By Application (Symptom Checking & Medication Assistance, Appointment Scheduling & Medical Guidance)
• By End User (Patients, Healthcare Providers, Insurance Companies)
Regional Analysis/Coverage North America (USA, Canada, Mexico), Europe
(Germany, UK, France, Italy, Spain, Netherlands,
Rest of Europe), Asia-Pacific (Japan, South Korea,
China, India, Australia, Rest of Asia-Pacific), The
Middle East & Africa (Israel, UAE, South Africa,
Rest of Middle East & Africa), Latin America (Brazil, Argentina, Rest of Latin America)
Company Profiles Your.MD, Ariana, PACT Care B. V, Buoy Health, Inc, Ada Digital Health Ltd, Babylon Healthcare Service Limited, GYANT.Com, Inc, Microsoft, Inc, Infer medica Sp. z o.o, and other players.
Key Drivers • Developing utilization of brilliant gadgets and web availability
• Business Efforts to Promote the Use of Healthcare Chatbots
• Demand for Online Health Assistance
Restraints • Privacy Issues Associated with Data

Frequently Asked Questions (FAQ) :

 Healthcare Chatbots Market is expected to reach USD 827.5 million by 2028.

 The highest market share for healthcare chatbots is held by the software category.

 The by Application is divided into two sub-segments is Symptom Checking & Medication Assistance, and Appointment Scheduling & Medical Guidance

The challenges faced by Healthcare Chatbots market is Not Enough Knowledge to Develop Chatbots, and Misinformation and a lack of knowledge 

 Top-down, bottom-up, Quantitative, Qualitative Research, Descriptive, Analytical, Applied, and Fundamental Research.

Table of Content:


1. Introduction

1.1 Market Definition

1.2 Scope

1.3 Research Assumptions


2. Research Methodology


3. Market Dynamics

3.1 Drivers

3.2 Restraints

3.3 Opportunities

3.4 Challenges


4. Impact Analysis

4.1 COVID-19 Impact Analysis

4.2 Impact of Ukraine- Russia war

4.3 Impact of ongoing Recession

4.3.1 Introduction

4.3.2 Impact on major economies US Canada Germany France United Kingdom China Japan South Korea Rest of the World


5. Value Chain Analysis


6. Porter’s 5 forces model


7.  PEST Analysis


8. Healthcare Chatbots Market Segmentation, By Component

8.1 Software

8.2 Services


9. Healthcare Chatbots Market Segmentation, By Deployment Model

9.1 On-premise Model

9.2 Cloud-based Model


10. Healthcare Chatbots Market Segmentation, By Application

10.1 Symptom Checking & Medication Assistance

10.2 Appointment Scheduling & Medical Guidance


11. Healthcare Chatbots Market Segmentation, By End User

11.1 Patients

11.2 Healthcare Providers

11.3 Insurance Companies


12. Regional Analysis

12.1 Introduction

12.2 North America

12.2.1 USA

12.2.2 Canada

12.2.3 Mexico

12.3 Europe

12.3.1 Germany

12.3.2 UK

12.3.3 France

12.3.4 Italy

12.3.5 Spain

12.3.6 The Netherlands

12.3.7 Rest of Europe

12.4 Asia-Pacific

12.4.1 Japan

12.4.2 South Korea

12.4.3 China

12.4.4 India

12.4.5 Australia

12.4.6 Rest of Asia-Pacific

12.5 The Middle East & Africa

12.5.1 Israel

12.5.2 UAE

12.5.3 South Africa

12.5.4 Rest

12.6 Latin America

12.6.1 Brazil

12.6.2 Argentina

12.6.3 Rest of Latin America


13.Company Profiles

13.1 Your.MD

              13.1.1 Financial

13.1.2 Products/ Services Offered

13.1.3 SWOT Analysis

13.1.4 The SNS view

13.2 Ariana

13.3 Buoy Health, Inc

13.4 Ada Digital Health Ltd

13.5 Babylon Healthcare Service Limited

13.6 GYANT.Com, Inc

13.7 Infer medica Sp. z o.o

13.8 Microsoft

13.9 PACT Care B.V

13.10 Inc.


14.1 Competitive Benchmark

14.2 Market Share analysis

14.3 Recent Developments




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Secondary Research

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