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Unified Communication as a Service Market

Unified Communication as a Service Market Size, Share & Segmentation by Deployment (Public Cloud and Private Cloud), by Component (Telephony, Unified Messaging, Conferencing, Collaboration Platforms & Applications), by Industry Vertical (Automotive, Education, Healthcare, BFSI, Hospitality, Real Estate, Legal, IT & Telecom, Other), by Regions and Global Market Forecast 2023-2030

Report Id: SNS/ICT/1585 | June 2022 | Region: Global | 125 Pages

Report Scope & Overview:

The Unified Communication as a Service market size was valued at USD 19.79 Bn in 2022 and is expected to reach USD 39.16 Bn by 2030, and grow at a CAGR of 8.9% over the forecast period 2023-2030.

In healthcare, unified communications-as-a-service is a delivery model in which a range of collaboration and communication services and apps are outsourced to a third-party provider and supplied over a network. Presence technology, business messaging, video conferencing, and telephone are all UCaaS technologies. In addition, the growing use of artificial intelligence has considerably benefited enterprises in their efforts to achieve digital transformation. AI-powered solutions have enabled businesses to intuitively record conversations, make transcriptions simple, and intelligently follow speakers in order to better understand consumers' wants and provide appropriate services. Many businesses utilize UCaaS because it streamlines communication and improves business operations, resulting in increased income. Organizations are increasingly turning to cloud-based unified communication since it can be utilized by a wide variety of users.

Unified Communication as a Service Market

Zoom Video Communications signed a binding deal to buy Solvvy in May of 2022. Zoom announces a strategic purchase to bring sophisticated conversational AI and automation capabilities, taking the next stage in its evolution from being the pandemic's breakout collaboration services leader. Solvvy is the foremost conversational artificial intelligence (AI) platform for customer service, empowering executives and their teams by providing quick and personalized responses for customers, enhancing agent efficiency, and unearthing business insights.



  • Enterprise mobility and a mobile workforce are becoming increasingly popular.

  • The numerous advantages that UCaaS systems provide drive greater usage.

  • Mobile device adoption is increasing.


  • Issue pertaining to the security of the cloud-based deployment

  • There are no distant backups and there aren't enough power sources.

  • SMEs have a low percentage of adoption of UCaaS solutions.


The COVID-19 epidemic has damaged every industry, and as a result of societal distancing rules, businesses are turning to digitalization to protect the safety of their workers. Organizations have been forced to contemplate the future of work and what it may look like for employees as a result of restrictions put in place to stop the virus from spreading. Many organizations that did not have work-from-home policies scrambled to implement such in the aftermath of COVID-19, which many experts predict will continue into the post-COVID-19 period. Because of the present remote working demands, the usage of an integrated UCaaS platform has surged in the epidemic. As a result, the demand for UCaaS is expected to rise. Video conferencing, web conferencing, collaborative meetings, mobile telephony, and VoIP phone systems have become some of the most sought-after technologies since many workers began working from home as a result of COVID-19.


In 2021, the public cloud category had the highest revenue share. The usage of public cloud technology speeds up the testing and deployment of new products. Scalable, subscription-based UC solutions may be deployed via public cloud-based deployment strategies. As a consequence, businesses of all sizes may easily transition from traditional communication methods and platforms to more modern and efficient public cloud UCaaS solutions. Companies are increasingly opting for public cloud-based systems because they want a flexible environment that might possibly help them deploy changes more effectively. Over the forecast period, the private cloud deployment model is likely to provide considerable growth potential for the market. Private clouds provide for more customization and allow businesses to subscribe to services based on their individual requirements.

With revenue in 2021, the IT and telecom category led the market. The need for UCaaS solutions is being driven by the strong desire of various IT and telecom enterprises to roll out more effective communication among their internationally spread employees. Employees in the IT and telecom industries frequently engage with high-profile clients, such as government departments and federal agencies, requiring safe and efficient information sharing. The increased requirement for data security and privacy protection is prompting IT and telecom firms to use UCaaS solutions. In 2020, the healthcare business will earn a substantial revenue share as patients continue to be interested in establishing effective contact with healthcare authorities and caregivers in order to receive better treatment. As a result, doctors and healthcare providers are increasingly interested in real-time access to crucial patient data from a variety of sources in order to improve the patient experience and operational efficiency. Healthcare systems are increasingly using UCaaS solutions.


On The Basis of Deployment

  • Public Cloud

  • Private Cloud

On The Basis of Component         

  • Telephony

  • Unified Messaging

  • Conferencing

  • Collaboration Platforms & Applications

On The Basis of Industry Vertical

  • Automotive

  • Education

  • Healthcare

  • BFSI

  • Hospitality

  • Real Estate

  • Legal

  • IT & Telecom

  • Others

Unified Communication as a Service Market


North America, Europe, Asia-Pacific, the Middle East and Africa, and South America have been classified as regions for the worldwide unified communication as a service market.

Because of the rising acceptance of BYOD trends in the area, North America is likely to lead the market with the biggest share throughout the forecast period. Due to the region's rapid digitalization and acceptance of new technologies, Asia-Pacific is predicted to grow at the fastest CAGR throughout the projection period.


  • North America

    • USA

    • Canada

    • Mexico

  • Europe

    • Germany

    • UK

    • France

    • Italy

    • Spain

    • The Netherlands

    • Rest of Europe

  • Asia-Pacific

    • Japan

    • south Korea

    • China

    • India

    • Australia

    • Rest of Asia-Pacific

  • The Middle East & Africa

    • Israel

    • UAE

    • South Africa

    • Rest of Middle East & Africa

  • Latin America

    • Brazil

    • Argentina

    • Rest of Latin America


The major key players are Alcatel-Lucent SA (Nokia), Avanade, Inc., 8x8, Inc., IBM Corporation, Cisco Systems, Inc., Fuze, Inc., Polycom, Inc., Unify, Inc., West Corporation, Avaya, Inc.

Unified Communication as a Service Market Report Scope:
Report Attributes Details
Market Size in 2022  US$ 19.79 Bn
Market Size by 2030  US$ 39.16 Bn
CAGR   CAGR of 8.9% From 2023 to 2030
Base Year  2022
Forecast Period  2023-2030
Historical Data  2020-2021
Report Scope & Coverage Market Size, Segments Analysis, Competitive  Landscape, Regional Analysis, DROC & SWOT Analysis, Forecast Outlook
Key Segments • by Deployment (Public Cloud and Private Cloud)
• by Component (Telephony, Unified Messaging, Conferencing, Collaboration Platforms & Applications)
• by Industry Vertical (Automotive, Education, Healthcare, BFSI, Hospitality, Real Estate, Legal, IT & Telecom, Other)
Regional Analysis/Coverage North America (USA, Canada, Mexico), Europe
(Germany, UK, France, Italy, Spain, Netherlands,
Rest of Europe), Asia-Pacific (Japan, South Korea,
China, India, Australia, Rest of Asia-Pacific), The
Middle East & Africa (Israel, UAE, South Africa,
Rest of Middle East & Africa), Latin America (Brazil, Argentina, Rest of Latin America)
Company Profiles Alcatel-Lucent SA (Nokia), Avanade, Inc., 8x8, Inc., IBM Corporation, Cisco Systems, Inc., Fuze, Inc., Polycom, Inc., Unify, Inc., West Corporation, Avaya, Inc.
Key Drivers • The numerous advantages that UCaaS systems provide drive greater usage
• Mobile device adoption is increasing
Market Challneges • Issue pertaining to the security of the cloud-based deployment
• There are no distant backups and there aren't enough power sources


Frequently Asked Questions (FAQ) :

Ans: - The Unified Communication as a Service market size was valued at USD18.88 Bn in 2021.

Ans: - Enterprise mobility and a mobile workforce are becoming increasingly popular and Mobile device adoption is increasing.

Ans: - North America is likely to lead the market with the biggest share throughout the forecast period. 

Ans. The primary growth tactics of Unified Communication as a Service market participants include merger and acquisition, business expansion, and product launches.

Ans: - Key Stakeholders Considered in the study are Raw material vendors, Regulatory authorities, including government agencies and NGOs, Commercial research, and development (R&D) institutions, Importers and exporters, etc.

Table of Contents


1. Introduction

1.1 Market Definition

1.2 Scope

1.3 Research Assumptions


2. Research Methodology


3. Market Dynamics

3.1 Drivers

3.2 Restraints

3.3 Opportunities

3.4 Challenges


4. Impact Analysis

4.1 COVID-19 Impact Analysis

4.2 Impact of Ukraine- Russia war

4.3 Impact of ongoing Recession

4.3.1 Introduction

4.3.2 Impact on major economies US Canada Germany France United Kingdom China Japan South Korea Rest of the World


5. Value Chain Analysis


6. Porter’s 5 forces model


7.  PEST Analysis


8. Unified Communication as a Service Market Segmentation, by Deployment

8.1 Public Cloud

8.2 Private Cloud


9. Unified Communication as a Service Market Segmentation, by Component    

9.1 Telephony

9.2 Unified Messaging

9.3 Conferencing

9.4 Collaboration Platforms & Applications


10. Unified Communication as a Service Market Segmentation, by Industry Vertical

10.1 Automotive

10.2 Education

10.3 Healthcare

10.4 BFSI

10.5 Hospitality

10.6 Real Estate

10.7 Legal

10.8 IT & Telecom

10.9 Others


11. Regional Analysis

11.1 Introduction

11.2 North America

11.2.1 USA

11.2.2 Canada

11.2.3 Mexico

11.3 Europe


11.3.2 UK

11.3.3 France

11.3.4 Italy

11.3.5 Spain

11.3.6 The Netherlands

11.3.7 Rest of Europe

11.4 Asia-Pacific

11.4.1 Japan

11.4.2 South Korea

11.4.3 China

11.4.4 India

11.4.5 Australia

11.4.6 Rest of Asia-Pacific

11.5 The Middle East & Africa

11.5.1 Israel

11.5.2 UAE

11.5.3 South Africa

11.5.4 Rest

11.6 Latin America

11.6.1 Brazil

11.6.2 Argentina

11.6.3 Rest of Latin America


12. Company Profiles

12.1 Alcatel-Lucent SA (Nokia)

12.1.1 Financial

12.1.2 Products/ Services Offered

12.1.3 SWOT Analysis

12.1.4 The SNS view

12.2 8x8, Inc.

12.3 Avanade, Inc.

12.4 IBM Corporation

12.5 Cisco Systems, Inc.

12.6 Fuze, Inc.

12.7 Polycom, Inc.

12.8 Unify, Inc.

12.9 West Corporation

12.10 Avaya, Inc.


13. Competitive Landscape

13.1 Competitive Benchmarking

13.2 Market Share Analysis

13.3 Recent Developments


14. Conclusion

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Secondary Research

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