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Bot Services Market

Bot Services Market Size, Share & Segmentation by Technology (Framework and Platform), by Business Function (Sales & Marketing, Human Resource, Finance, Supply Chain & Logistics, Information Technology), by Deployment (Websites, Contact Center, social media, Mobile Applications), by Mode (Text, Audio, and Video), by End-User (BFSI, IT & Telecom, Manufacturing & Automobile, Sports & Entertainment, Hospitality, Healthcare, Others) by Regions and Global Market Forecast 2023-2030

Report Id: SNS/ICT/2246 | July 2022 | Region: Global | 130 Pages

Report Scope & Overview:

The Bot Services Market size was valued at USD 1.87 Bn in 2022 and is expected to reach USD 16.40 Bn by 2030, and grow at a CAGR of 31.14% over the forecast period 2023-2030.

Bot services are managed bot support and development services provided by software and service-based firms to customers in order to communicate with their end-users via many popular channels. Customized bot services are provided by service providers to enable client firms to create, deploy, test, and manage all bot services in one location or platform. Most cloud service companies bundle artificial intelligence (AI) chatbots with their cloud services. This solution is compatible with corporate websites and applications that include customized apps. 

Bot Services Market

Bot services emphasize a user-friendly interface and improved use of artificial intelligence technologies with a Bot system to reduce human contact and boost the efficiency of addressing end-user inquiries. Most customer-centric product development and customer service firms are implementing Bot services to increase query answering time and minimize the pressure on workers for first engagement with end-users.



  • Chatbot integration with social media to supplement marketing plan.

  • AI and machine learning innovations for chatbots result in a better consumer experience.

  • Reduced human error leads to improved accuracy.


  • Bots' incapacity to make dynamic judgments.

  • Users' voice authentication is inaccurate.


  • User interaction on social media sites has increased.

  • Capability to replace human customer service representatives.

  • Efforts to develop self-learning chatbots that offer a more human-like talking experience.


  • Reluctance to utilize bots for a variety of purposes.

  • Shortage of trained labor for improved AI-based project execution.


During the COVID-19 epidemic, the bot services sector thrived as the globe increasingly depended on digital alternatives to enforce social distance rules. Many sectors have embraced chat and voice bots. For example, several foodservice sector organizations (who were coping with restricted availability and employee shortages) used voice and chatbots to make appointments, take customer orders, and collect feedback from customers. Many small (or medium) consumer-facing enterprises employed similar strategies. These new bot service scopes, together with their rising uses in healthcare diagnostics and online consumer support services, are propelling the bot services industry forward. During the epidemic, the worldwide market for bot services prospered and is anticipated to expand more in the future years.


The bot services market is divided into sales and marketing, finance, human resources, IT Helpdesk, and supply chain and logistics. During the projection period, the sales and marketing business function has the biggest market size. In the sales and marketing business function, bot services enable internal communication between the company and its client base in the form of one-on-one communication that directly addresses the audience. This is more beneficial to their company function than traditional types of email, message, or advertising.

BFSI, retail and eCommerce, healthcare and life sciences, media and entertainment, travel and hospitality, IT and telecom, government and defense, and others are among the industrial verticals that make up the bot services industry. Currently, the BFSI sector leads in terms of bot service adoption when compared to the other verticals. Bot services enable financial organizations to communicate with clients, improve customer experience, and reduce customer turnover. Customers in the banking industry are increasingly relying on bots and virtual agents to get answers to their questions, such as bank balances, bank statement data, bill reminders, and bank locators.


On The Basis of Technology

  • Framework

  • Platform

On The Basis of Business Function

  • Sales & Marketing

  • Human Resource

  • Finance

  • Supply Chain & Logistics

  • Information Technology

On The Basis of Deployment

  • Websites

  • Contact Center

  • Social Media

  • Mobile Applications

On The Basis of Mode

  • Text

  • Audio

  • Video

On The Basis of End-User

  • BFSI

  • IT & Telecom

  • Manufacturing & Automobile

  • Sports & Entertainment

  • Hospitality

  • Healthcare

  • Others

Bot Services Market


The bot services business has grown significantly and continues to dominate in North America. This expansion accounts for variables such as the large presence of IT businesses in the United States. Furthermore, due to early adoption and developments in technology in the United States and Canada, the market is expected to maintain its dominance in this area. The Asia Pacific, on the other hand, is predicted to develop at the fastest rate due to emerging economies such as China, Japan, and India. However, Europe has a more established bot services sector that is predicted to develop steadily during the forecasted time.


  • North America

    • USA

    • Canada

    • Mexico

  • Europe

    • Germany

    • UK

    • France

    • Italy

    • Spain

    • The Netherlands

    • Rest of Europe

  • Asia-Pacific

    • Japan

    • south Korea

    • China

    • India

    • Australia

    • Rest of Asia-Pacific

  • The Middle East & Africa

    • Israel

    • UAE

    • South Africa

    • Rest of Middle East & Africa

  • Latin America

    • Brazil

    • Argentina

    • Rest of Latin America


The major key players are Microsoft, IBM, Facebook, Google, Amazon Web Services, Nuance Communications, Aspect Software, Inbenta Technologies, Creative Virtual, 24/7 Customer.

Bot Services Market Report Scope:
Report Attributes Details
 Market Size in 2022

 US$ 1.87 Bn

 Market Size by 2030

 US$ 16.40 Bn


 CAGR of 31.14% From 2023 to 2030

 Base Year


 Forecast Period


 Historical Data


 Report Scope & Coverage

Market Size, Segments Analysis, Competitive  Landscape, Regional Analysis, DROC & SWOT Analysis, Forecast Outlook

 Key Segments

• By Technology (Framework and Platform)
• By Business Function (Sales & Marketing, Human Resource, Finance, Supply Chain & Logistics, Information Technology)
• By Deployment (Websites, Contact Center, social media, Mobile Applications)
• By Mode (Text, Audio, and Video)
• By End-User (BFSI, IT & Telecom, Manufacturing & Automobile, Sports & Entertainment, Hospitality, Healthcare, Others)

 Regional Analysis/Coverage

North America (USA, Canada, Mexico), Europe
(Germany, UK, France, Italy, Spain, Netherlands,
Rest of Europe), Asia-Pacific (Japan, South Korea,
China, India, Australia, Rest of Asia-Pacific), The
Middle East & Africa (Israel, UAE, South Africa,
Rest of Middle East & Africa), Latin America (Brazil, Argentina, Rest of Latin America)

 Company Profiles

Microsoft, IBM, Facebook, Google, Amazon Web Services, Nuance Communications, Aspect Software, Inbenta Technologies, Creative Virtual, 24/7 Customer

 Key Drivers

• Chatbot integration with social media to supplement marketing plan
• AI and machine learning innovations for chatbots result in a better consumer experience

 Market Opportunities

• User interaction on social media sites has increased
• Capability to replace human customer service representatives


Frequently Asked Questions (FAQ) :

Table of Contents


1. Introduction

1.1 Market Definition

1.2 Scope

1.3 Research Assumptions


2. Research Methodology


3. Market Dynamics

3.1 Drivers

3.2 Restraints

3.3 Opportunities

3.4 Challenges


4. Impact Analysis

4.1 COVID-19 Impact Analysis

4.2 Impact of Ukraine- Russia war

4.3 Impact of ongoing Recession

4.3.1 Introduction

4.3.2 Impact on major economies US Canada Germany France United Kingdom China Japan South Korea Rest of the World


5. Value Chain Analysis


6. Porter’s 5 forces model


7.  PEST Analysis


8. Bot Services Market Segmentation, by Technology

8.1 Framework

8.2 Platform


9. Bot Services Market Segmentation, by Business Function

9.1 Sales & Marketing

9.2 Human Resource

9.3 Finance

9.4 Supply Chain & Logistics

9.5 Information Technology


10. Bot Services Market Segmentation, by Deployment

10.1 Websites

10.2 Contact Center

10.3 social media

10.4 Mobile Applications


11. Bot Services Market Segmentation, by Mode

11.1 Text

11.2 Audio

11.3 Video


12. Bot Services Market Segmentation, by End-User

12.1 BFSI

12.2 IT & Telecom

12.3 Manufacturing & Automobile

12.4 Sports & Entertainment

12.5 Hospitality

12.6 Healthcare

12.7 Others


13. Regional Analysis

13.1 Introduction

13.2 North America

13.2.1 USA

13.2.2 Canada

13.2.3 Mexico

13.3 Europe

13.3.1 Germany

13.3.2 UK

13.3.3 France

13.3.4 Italy

13.3.5 Spain

13.3.6 The Netherlands

13.3.7 Rest of Europe

13.4 Asia-Pacific

13.4.1 Japan

13.4.2 South Korea

13.4.3 China

13.4.4 India

13.4.5 Australia

13.4.6 Rest of Asia-Pacific

13.5 The Middle East & Africa

13.5.1 Israel

13.5.2 UAE

13.5.3 South Africa

13.5.4 Rest

13.6 Latin America

13.6.1 Brazil

13.6.2 Argentina

13.6.3 Rest of Latin America


14. Company Profiles

14.1 Microsoft

14.1.1 Financial

14.1.2 Products/ Services Offered

14.1.3 SWOT Analysis

14.1.4 The SNS view

14.2 IBM

14.3 Facebook

14.4 Google

14.5 Amazon Web Services

14.6 Nuance Communications

14.7 Aspect Software

14.8 Inbenta Technologies

14.9 Creative Virtual

14.10 24/7 Customer.


15. Competitive Landscape

15.1 Competitive Benchmarking

15.2 Market Share Analysis

15.3 Recent Developments


16. Conclusion

An accurate research report requires proper strategizing as well as implementation. There are multiple factors involved in the completion of the good and accurate research report and selecting the best methodology to complete the research is the toughest part. Since the research reports, we provide play a crucial role in any company’s decision-making process, therefore we at SNS Insider always believe that we should choose the best method which gives us results closer to reality. This allows us to reach at a stage wherein we can provide our clients best and accurate investment to output ratio.

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The 5 steps process:

Step 1: Secondary Research:

Secondary Research or Desk Research is as the name suggests is a research process wherein, we collect data through the readily available information. In this process we use various paid and unpaid databases which our team has access to and gather data through the same. This includes examining of listed companies’ annual reports, Journals, SEC filling etc. Apart from this our team has access to various associations across the globe across different industries. Lastly, we have exchange relationships with various university as well as individual libraries.

Secondary Research

Step 2: Primary Research

When we talk about primary research, it is a type of study in which the researchers collect relevant data samples directly, rather than relying on previously collected data.  This type of research is focused on gaining content specific facts that can be sued to solve specific problems. Since the collected data is fresh and first hand therefore it makes the study more accurate and genuine.

We at SNS Insider have divided Primary Research into 2 parts.

Part 1 wherein we interview the KOLs of major players as well as the upcoming ones across various geographic regions. This allows us to have their view over the market scenario and acts as an important tool to come closer to the accurate market numbers. As many as 45 paid and unpaid primary interviews are taken from both the demand and supply side of the industry to make sure we land at an accurate judgement and analysis of the market.

This step involves the triangulation of data wherein our team analyses the interview transcripts, online survey responses and observation of on filed participants. The below mentioned chart should give a better understanding of the part 1 of the primary interview.

Part 2: In this part of primary research the data collected via secondary research and the part 1 of the primary research is validated with the interviews from individual consultants and subject matter experts.

Consultants are those set of people who have at least 12 years of experience and expertise within the industry whereas Subject Matter Experts are those with at least 15 years of experience behind their back within the same space. The data with the help of two main processes i.e., FGDs (Focused Group Discussions) and IDs (Individual Discussions). This gives us a 3rd party nonbiased primary view of the market scenario making it a more dependable one while collation of the data pointers.

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