Report Scope & Overview:

The Healthcare Virtual Assistants Market size was valued at USD 957.61 million in 2022 and is projected to reach USD 10.44 billion with a growing CAGR of 34.8% over the forecast period 2023-2030.

An application software known as a virtual assistant, also known as a digital assistant or an AI assistant, is one that can recognize and carry out user-provided voice commands in natural language. It is a software agent that works on a person's behalf and can carry out tasks in response to inquiries or orders. Virtual healthcare assistants are virtual assistants that are used in the healthcare sector and who contribute to raising the level of patient participation.

Healthcare Virtual Assistants Market Revenue Analysis

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These assistants improve the healthcare procedures and enable the organisations collect data on the patient's medical history, demographics, insurance information, and other record analyses. Physicians will be able to concentrate more on patients thanks to these functions, which will help productivity rise. Payers can utilise virtual healthcare assistants to gather vital biometric information from patients with chronic illnesses and make sure that patients are actively involved in their care. Additionally, virtual assistants will help patients select the best insurance strategy. All of these will help to maximize results, effectiveness, and pleasure.



  • Expanding use of healthcare applications and smartphone users

  • Medical errors and rising healthcare costs must be reduced

  • Increasing Need for High-Quality Healthcare


  • Healthcare Sector Doesn't Have Enough Structured Data

  • Privacy Issues Associated with Data


  • Growing Attention to the Development of Conversational Virtual Assistant Tools

  • Tools for Virtual Assistants in Healthcare with Multi-Language Support


  • Connectivity Range and Compatibility Problems

  • There is a shortage of skilled workers and the regulatory environment for medical software is uncertain.


In order to aid healthcare organisations during the COVID-19 pandemic, the deployment of the new interactive Chatbot and voice assistant has risen. The COVID-19 Virtual Assistant seeks to aid in public education about the virus and provide medical professionals with assistance when screening and prioritizing patients who may be infected.

Healthcare IT solutions have seen a nearly global increase in demand over the last one to three years. However, because of the COVID-19 outbreak and the resulting rise in healthcare concerns and medical aid, it is anticipated that adoption of healthcare IT solutions would rise by roughly 8% to 10% this year.

Additionally, the market is anticipated to grow significantly between Q3 and Q4 in order to help with the escalating healthcare events following this pandemic condition.

By Product type

During the projected period, the smart speaker’s sector is anticipated to develop at the fastest rate. This market's expansion can be linked to consumers' rising appetite for cutting-edge technical goods. Smart speakers are versatile, quick, diversified, and dependable solutions. This not only saves time, but it also makes things cozier and more convenient.

By User Interface

During the projected period, the automatic voice recognition category is anticipated to develop at the greatest CAGR. Due to its growing application in smart speakers, the automatic voice recognition market is anticipated to see the greatest CAGR.

By End User

Healthcare payers, patients, healthcare providers, and other entities make up the market. Due to the growing usage of virtual assistants among healthcare professionals, the market for healthcare providers is expected to grow rapidly and occupy the highest share over the projected period. This is a result of both the providers' desire to increase job productivity and the widespread use of cutting-edge technical solutions. The virtual assistants help the healthcare providers with a number of tasks, including scheduling, billing, and coding. They also aid with answering phone calls.


By Product type

  • Smart Speakers

  • Chatbots

By User Interface

  • Automatic Speech Recognition

  • Text-based

  • Text-to-speech

  • Others

By End User

  • Healthcare Providers

  • Patients

  • Healthcare Payers

Healthcare Virtual Assistants Market Segmentation Analysis

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The market for healthcare virtual assistants is divided into four regions: North America, Asia Pacific, Europe, and the Rest of the World. The global market for healthcare virtual assistants would be dominated by North America during the forecast period. The rapid acceptance of new technologies, rising incidence of chronic diseases, widespread use of patient engagement tools, rising healthcare costs in the area, and widespread use of virtual assistants will all contribute to the market's expansion. Additionally, the majority of the vendors for virtual assistants in healthcare are situated here. Second in terms of market size will be Europe.


  • North America

    • USA

    • Canada

    • Mexico

  • Europe

    • Germany

    • UK

    • France

    • Italy

    • Spain

    • The Netherlands

    • Rest of Europe

  • Asia-Pacific

    • Japan

    • south Korea

    • China

    • India

    • Australia

    • Rest of Asia-Pacific

  • The Middle East & Africa

    • Israel

    • UAE

    • South Africa

    • Rest of Middle East & Africa

  • Latin America

    • Brazil

    • Argentina

    • Rest of Latin America


Some of the major key plyers are as follows: Amazon, Babylon Healthcare Services Limited, CSS Corporation, Health tap, Inc., Egain Corporation, Infermedica, Kognito Solutions, LLC, Microsoft Corporation, Nuance Communications, Inc., Sensely, Inc., and Verint Systems Inc.and Other Players.

Egain Corporation-Company Financial Analysis

Healthcare Virtual Assistants Market Report Scope:
Report Attributes Details
Market Size in 2022  US$ 957.61 Million
Market Size by 2030  US$ 10.44 Billion
CAGR  CAGR of 34.8% From 2023 to 2030
Base Year  2022
Forecast Period  2023-2030
Historical Data  2020-2021
Report Scope & Coverage Market Size, Segments Analysis, Competitive  Landscape, Regional Analysis, DROC & SWOT Analysis, Forecast Outlook
Key Segments • By Product type (Smart Speakers, Chatbots)
• By User Interface (Automatic Speech Recognition, Text-based, Text-to-speech, Others)
• By End User (Healthcare Providers, Patients, Healthcare Payers)
Regional Analysis/Coverage North America (USA, Canada, Mexico), Europe
(Germany, UK, France, Italy, Spain, Netherlands,
Rest of Europe), Asia-Pacific (Japan, South Korea,
China, India, Australia, Rest of Asia-Pacific), The
Middle East & Africa (Israel, UAE, South Africa,
Rest of Middle East & Africa), Latin America (Brazil, Argentina, Rest of Latin America)
Company Profiles Amazon, Babylon Healthcare Services Limited, CSS Corporation, Health tap, Inc., Egain Corporation, Infermedica, Kognito Solutions, LLC, Microsoft Corporation, Nuance Communications, Inc., Sensely, Inc., and Verint Systems Inc.
DRIVERS • Expanding use of healthcare applications and smartphone users
• Medical errors and rising healthcare costs must be reduced
• Increasing Need for High-Quality Healthcare
RESTRAINTS • Healthcare Sector Doesn't Have Enough Structured Data
• Privacy Issues Associated with Data

Frequently Asked Questions

Ans:- The Healthcare Virtual Assistants Market size was valued at US$ 957.61 million in 2022.

 Amazon, Babylon Healthcare Services Limited, CSS Corporation, Health tap, Inc., Egain Corporation, Infermedica, Kognito Solutions, LLC, are the key players of Healthcare Virtual Assistants market

The global market for healthcare virtual assistants would be dominated by North America during the forecast period. 

Medical errors and rising healthcare costs must be reduced, Increasing Need for High-Quality Healthcare are the key driver of the Healthcare Virtual Assistants market

Ans: The Healthcare Virtual Assistants Market is to grow at a CAGR of 34.8% over the forecast period 2023-2030.

Table of Contents

1. Introduction

1.1 Market Definition

1.2 Scope

1.3 Research Assumptions

2. Research Methodology

3. Market Dynamics

3.1 Drivers

3.2 Restraints

3.3 Opportunities

3.4 Challenges

4. Impact Analysis

4.1 COVID-19 Impact Analysis

4.2 Impact of Ukraine- Russia war

4.3 Impact of ongoing Recession

4.3.1 Introduction

4.3.2 Impact on major economies US Canada Germany France United Kingdom China Japan South Korea Rest of the World

5. Value Chain Analysis

6. Porter’s 5 forces model

7.  PEST Analysis


8. Healthcare Virtual Assistants Market Segmentation, By Product type

8.1 Smart Speakers

8.2 Chatbots

9. Healthcare Virtual Assistants Market Segmentation, By User Interface

9.1 Automatic Speech Recognition

9.2 Text-based

9.3 Text-to-speech

9.4 Others

10. Healthcare Virtual Assistants Market Segmentation, By End User

10.1 Healthcare Providers

10.2 Patients

10.3 Healthcare Payers

11. Regional Analysis

11.1 Introduction

11.2 North America

11.2.1 USA

11.2.2 Canada

11.2.3 Mexico

11.3 Europe

11.3.1 Germany

11.3.2 UK

11.3.3 France

11.3.4 Italy

11.3.5 Spain

11.3.6 The Netherlands

11.3.7 Rest of Europe

11.4 Asia-Pacific

11.4.1 Japan

11.4.2 South Korea

11.4.3 China

11.4.4 India

11.4.5 Australia

11.4.6 Rest of Asia-Pacific

11.5 The Middle East & Africa

11.5.1 Israel

11.5.2 UAE

11.5.3 South Africa

11.5.4 Rest

11.6 Latin America

11.6.1 Brazil

11.6.2 Argentina

11.6.3 Rest of Latin America

12.Company Profiles

12.1 Amazon

12.1.1 Financial

12.1.2 Products/ Services Offered

12.1.3 SWOT Analysis

12.1.4 The SNS view

12.2 Babylon Healthcare Services Limited

12.3 CSS Corporation

12.4 Healthtap, Inc.

12.5 Egain Corporation

12.6 Infermedica

12.7 Kognito Solutions, LLC

12.8 Microsoft Corporation

12.9 Nuance Communications, Inc.

12.10 Sensely, Inc.

13.Competitive Landscape

13.1 Competitive Benchmark

13.2 Market Share Analysis

13.3 Recent Developments


An accurate research report requires proper strategizing as well as implementation. There are multiple factors involved in the completion of good and accurate research report and selecting the best methodology to compete the research is the toughest part. Since the research reports we provide play a crucial role in any company’s decision-making process, therefore we at SNS Insider always believe that we should choose the best method which gives us results closer to reality. This allows us to reach at a stage wherein we can provide our clients best and accurate investment to output ratio.

Each report that we prepare takes a timeframe of 350-400 business hours for production. Starting from the selection of titles through a couple of in-depth brain storming session to the final QC process before uploading our titles on our website we dedicate around 350 working hours. The titles are selected based on their current market cap and the foreseen CAGR and growth.


The 5 steps process:

Step 1: Secondary Research:

Secondary Research or Desk Research is as the name suggests is a research process wherein, we collect data through the readily available information. In this process we use various paid and unpaid databases which our team has access to and gather data through the same. This includes examining of listed companies’ annual reports, Journals, SEC filling etc. Apart from this our team has access to various associations across the globe across different industries. Lastly, we have exchange relationships with various university as well as individual libraries.

Secondary Research

Step 2: Primary Research

When we talk about primary research, it is a type of study in which the researchers collect relevant data samples directly, rather than relying on previously collected data.  This type of research is focused on gaining content specific facts that can be sued to solve specific problems. Since the collected data is fresh and first hand therefore it makes the study more accurate and genuine.

We at SNS Insider have divided Primary Research into 2 parts.

Part 1 wherein we interview the KOLs of major players as well as the upcoming ones across various geographic regions. This allows us to have their view over the market scenario and acts as an important tool to come closer to the accurate market numbers. As many as 45 paid and unpaid primary interviews are taken from both the demand and supply side of the industry to make sure we land at an accurate judgement and analysis of the market.

This step involves the triangulation of data wherein our team analyses the interview transcripts, online survey responses and observation of on filed participants. The below mentioned chart should give a better understanding of the part 1 of the primary interview.

Primary Research

Part 2: In this part of primary research the data collected via secondary research and the part 1 of the primary research is validated with the interviews from individual consultants and subject matter experts.

Consultants are those set of people who have at least 12 years of experience and expertise within the industry whereas Subject Matter Experts are those with at least 15 years of experience behind their back within the same space. The data with the help of two main processes i.e., FGDs (Focused Group Discussions) and IDs (Individual Discussions). This gives us a 3rd party nonbiased primary view of the market scenario making it a more dependable one while collation of the data pointers.

Step 3: Data Bank Validation

Once all the information is collected via primary and secondary sources, we run that information for data validation. At our intelligence centre our research heads track a lot of information related to the market which includes the quarterly reports, the daily stock prices, and other relevant information. Our data bank server gets updated every fortnight and that is how the information which we collected using our primary and secondary information is revalidated in real time.

Data Bank Validation

Step 4: QA/QC Process

After all the data collection and validation our team does a final level of quality check and quality assurance to get rid of any unwanted or undesired mistakes. This might include but not limited to getting rid of the any typos, duplication of numbers or missing of any important information. The people involved in this process include technical content writers, research heads and graphics people. Once this process is completed the title gets uploader on our platform for our clients to read it.

Step 5: Final QC/QA Process:

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