impact of recession on your business
Workforce Management Market

Workforce Management Market Size, Share & Segmentation by Components (Solution and Services), by Application (Sales and Marketing Management, Customer Experience Management, Competitive Intelligence, Risk Management, and Fraud Detection, Public Safety and Law Enforcement, Others), by Deployment Mode (Cloud and On-premises), by Analytics Type (Predictive Analytics, Prescriptive Analytics, Diagnostic Analytics, Descriptive Analytics), by Vertical (BFSI, Retail, and Consumer Goods, Government and Public Sector, Healthcare and Life Sciences, IT and Telecom, Media and Entertainment, Travel and Hospitality, Others), by Organization Size (Large Enterprises, Small and Medium-sized Enterprises (SMEs)), by Regions and Global Market Forecast 2023-2030

Report Id: SNS/ICT/2107 | June 2022 | Region: Global | 130 Pages

Report Scope & Overview:

Workforce Management Market size was valued at USD 6.99 Bn in 2022 and is expected to reach USD 14.73 Bn by 2030, and grow at a CAGR of 9.77% over the forecast period 2023-2030.

Workforce management is a collection of practices that assist a business in efficiently managing its engaged workforce. Workforce management software provides a variety of functions that vary based on the client's needs; for example, accurate timesheet processing, hassle-free compliance, end-to-end accounting, timely auto-generated invoicing, employee engagement solutions, financial tracking, and others. Many workforce management technologies are used by businesses to strategically maximize staff productivity, allowing them to guarantee that all resources are utilized to their full potential and are in the right place at the right time.

Workforce Management Market

Workforce optimization may be accomplished through many methods such as performance monitoring, time and attendance tracking, scheduling, and demand projection. Furthermore, labor optimization may be done while simplifying remote working with the adoption of workforce management software and services.



  • There is an increasing demand for workforce efficiency and mobile apps.

  • Cloud-based workforce management systems are becoming more popular.


  • Concerns about the privacy and security of employee data distributed on the cloud.


  • Enterprises are increasingly required to make educated judgments.

  • SME usage of personnel management systems is increasing.


  • Implementing an efficient mobile workforce

  • Because of the integration of new technology, unstructured data formats have emerged.


The COVID-19 epidemic has raised demand for agile workplace technology, and many businesses are attempting to achieve a compromise between high performance and ease-of-use solutions. Labor mobile applications are rapidly being utilised because they reduce the expense of the additional system required for workforce management. With features such as real-time notifications, job scheduling, attendance monitoring, and many more, workforce management software is likely to gain momentum and promote market growth throughout the projection period.

Adopting software-based solutions will help them prioritize building remote technology capabilities, analyze the impact on global mobility and business continuity, and assist enterprises to manage staff productivity by establishing a remote working mode. As a result, identifying essential jobs and developing interim succession plans have become critical duties for corporate executives. Organizations may use workforce solutions to construct short- and long-term plans for scenario-building, succession plans, decision rights in the case of changing accountabilities, and an escalation matrix for critical choices.


Time and attendance management systems, for example, have been used in a variety of sectors for quite some time and are projected to develop steadily in the future. These solutions are widely employed in labor-intensive industries such as manufacturing, healthcare, and retail, and they will continue to gain clients in the future years. While the embedded analytics category is projected to gain traction quickly, the absence management segment is expected to increase at a solid rate throughout the projection period. This expansion can be ascribed to the necessity for compliance with government regulatory rules, which change often and vary by area.

The cloud is the favored deployment choice for workforce solutions in the sector, owing to its flexibility, cost savings, and ease of operation. Furthermore, marketing efforts by prominent solution providers have been essential in establishing the cloud as a practical and simplified deployment choice among sectors with a conventional view. The on-premise deployment sector is likely to lose significant market share to cloud deployment over the next few years. The market is expected to continue its dominance in undeveloped nations where technology is implemented at a slower rate. As a substantial number of labor-management solution customers lag in technology adoption, the cloud deployment sector is predicted to rise in the latter half of the projection period.

In 2021, the retail application category held the highest market share, followed by the healthcare segment. The segment's labor-intensive character has been a key contributor in the development of workforce management solutions in these sectors. Time and attendance and absence management solutions are likewise in great demand in these application areas. Over the forecast period, the banks, financial services, and insurance (BFSI) category is expected to develop the quickest in the labor-management market. The industry's need for labor scheduling and labor budgeting solutions has been expanding, and this is a primary driver of the BFSI segment's growing revenue share.


by Components:

  • Solution

  • Services

by Application:

  • Sales and Marketing Management

  • Customer Experience Management

  • Competitive Intelligence

  • Risk Management and Fraud Detection

  • Public Safety and Law Enforcement

  • Others

by Deployment Mode:

  • Cloud

  • On-premises

by Analytics Type:

  • Predictive Analytics

  • Prescriptive Analytics

  • Diagnostic Analytics

  • Descriptive Analytics

by Vertical:

  • BFSI

  • Retail, and Consumer Goods

  • Government and Public Sector

  • Healthcare and Life Sciences

  • IT and Telecom

  • Media and Entertainment

  • Travel and Hospitality

  • Others

by Organization Size:

  • Large Enterprises

  • Small and Medium-sized Enterprises (SMEs)

Workforce Management Market


North America is predicted to have the largest global workforce management market size, while Asia Pacific is expected to develop at the fastest CAGR during the forecast period. North America is predicted to be the region that adopts the most workforce management solutions and services. The United States and Canada are dominating the North American market in the forecasting period. Enterprises in the area are the most forward-thinking in terms of AI, machine learning, and cloud use, propelling the market growth. Because of the rising need for intelligent workforce management solutions, the Asia Pacific region is likely to be the market's fastest-growing area.


  • North America

    • USA

    • Canada

    • Mexico

  • Europe

    • Germany

    • UK

    • France

    • Italy

    • Spain

    • The Netherlands

    • Rest of Europe

  • Asia-Pacific

    • Japan

    • south Korea

    • China

    • India

    • Australia

    • Rest of Asia-Pacific

  • The Middle East & Africa

    • Israel

    • UAE

    • South Africa

    • Rest of Middle East & Africa

  • Latin America

    • Brazil

    • Argentina

    • Rest of Latin America


The major key players are Adp, LLC., Infor, international business machines corporation, Kronos incorporated, Oracle corporation, Sap Se, Sumtotal systems, LLC, Verint systems inc., Workday, inc., and Workforce Software, LLC.

Workforce Management Market Report Scope:
Report Attributes Details
 Market Size in 2022  US$ 6.99 Bn
 Market Size by 2030  US$ 14.73 Bn
 CAGR   CAGR of 9.77% From 2023 to 2030
 Base Year  2022
 Forecast Period  2023-2030
 Historical Data  2020-2021
 Report Scope & Coverage Market Size, Segments Analysis, Competitive  Landscape, Regional Analysis, DROC & SWOT Analysis, Forecast Outlook
 Key Segments
  • By Solution (Workforce Scheduling, Time & Attendance Management, Embedded Analytics, Absence Management, Others)
  • By Deployment (Cloud, and On-premise)
  • By Company Size (Large Enterprises, and Small and Medium Enterprises)
  • By Application (Academia, Automotive & Manufacturing, BFSI, Government, Healthcare, Retail, Others)
 Regional Analysis/Coverage North America (USA, Canada, Mexico), Europe
(Germany, UK, France, Italy, Spain, Netherlands,
Rest of Europe), Asia-Pacific (Japan, South Korea,
China, India, Australia, Rest of Asia-Pacific), The
Middle East & Africa (Israel, UAE, South Africa,
Rest of Middle East & Africa), Latin America (Brazil, Argentina, Rest of Latin America)
 Company Profiles Adp, LLC., Infor, international business machines corporation, Kronos incorporated, Oracle corporation, Sap Se, Sumtotal systems, LLC, Verint systems inc., Workday, inc., and Workforce Software, LLC
 Key Drivers
  • There is an increasing demand for workforce efficiency and mobile apps
  • Cloud-based workforce management systems are becoming more popular
  • Implementing an efficient mobile workforce


Frequently Asked Questions (FAQ) :

Ans: - The Workforce Management Market size was valued at USD6.37Bn in 2021.

Ans: - There is an increasing demand for workforce efficiency and mobile apps and cloud-based workforce management systems are becoming more popular.

Ans: - Asia Pacific is expected to develop at the fastest CAGR during the forecast period.

Ans: - The major key players are Adp, LLC., Infor, international business machines corporation, Kronos incorporated, Oracle corporation, Sap Se, Sumtotal systems, LLC, Verint systems inc., Workday, inc., and Workforce Software, LLC.

Ans: - The study includes a comprehensive analysis of Workforce management Market trends, as well as present and future market forecasts. DROC analysis, as well as impact analysis for the projected period. Porter's five forces analysis aids in the study of buyer and supplier potential as well as the competitive landscape etc.

Table of Contents


1. Introduction

1.1 Market Definition

1.2 Scope

1.3 Research Assumptions


2. Research Methodology


3. Market Dynamics

3.1 Drivers

3.2 Restraints

3.3 Opportunities

3.4 Challenges


4. Impact Analysis

4.1 COVID-19 Impact Analysis

4.2 Impact of the Ukraine- Russia war


5. Value Chain Analysis


6. Porter’s 5 forces model


7.  PEST Analysis


8. Workforce Management Market Segmentation, by Components

8.1 Solution

8.2 Services


9. Workforce Management Market Segmentation, by Application

9.1 Sales and Marketing Management

9.2 Customer Experience Management

9.3 Competitive Intelligence

9.4 Risk Management and Fraud Detection

9.5 Public Safety and Law Enforcement

9.6 Others


10. Workforce Management Market Segmentation, by Deployment Mode

10.1 Cloud

10.2 On-premises


11. Workforce Management Market Segmentation, by Analytics Type

11.1 Predictive Analytics

11.2 Prescriptive Analytics

11.3 Diagnostic Analytics

11.4 Descriptive Analytics


12. Workforce Management Market Segmentation, by Vertical

12.1 BFSI

12.2 Retail, and Consumer Goods

12.3 Government and Public Sector

12.4 Healthcare and Life Sciences

12.5 IT and Telecom

12.6 Media and Entertainment

12.7 Travel and Hospitality

12.8 Others


13. Workforce Management Market Segmentation, by Organization Size

13.1 Large Enterprises

13.2 Small and Medium-sized Enterprises (SMEs)


14. Regional Analysis

14.1 Introduction

14.2 North America

14.2.1 USA

14.2.2  Canada

14.2.3  Mexico

14.3     Europe

14.3.1  Germany

14.3.2  UK

14.3.3  France

14.3.4  Italy

14.3.5  Spain

14.3.6  The Netherlands

14.3.7  Rest of Europe

14.3.    Asia-Pacific

14.4.1  Japan

14.4.2  South Korea

14.4.3  China

14.4.4  India

14.4.5  Australia

14.4.6  Rest of Asia-Pacific

14.5     The Middle East & Africa

14.5.1  Israel

14.5.2  UAE

14.5.3  South Africa

14.5.4  Rest

14.6     Latin America

14.6.1  Brazil

14.6.2  Argentina

14.6.3  Rest of Latin America


15. Company Profiles

15.1 SAS Institute

15.1.1 Financial

15.1.2 Products/ Services Offered

15.1.3 SWOT Analysis

15.1.4 The SNS view


15.3 GoodData

15.4 HootSuite Media

15.5 Tableau Software

15.6 IBM Corporation

15.7 Oracle Corporation

15.8 Adobe Systems

15.9 SAP SE

15.10 SAP SE


16. Competitive Landscape

16.1 Competitive Benchmarking

16.2 Market Share Analysis

16.3 Recent Developments


17. Conclusion

An accurate research report requires proper strategizing as well as implementation. There are multiple factors involved in the completion of good and accurate research report and selecting the best methodology to compete the research is the toughest part. Since the research reports we provide play a crucial role in any company’s decision-making process, therefore we at SNS Insider always believe that we should choose the best method which gives us results closer to reality. This allows us to reach at a stage wherein we can provide our clients best and accurate investment to output ratio.

Each report that we prepare takes a timeframe of 350-400 business hours for production. Starting from the selection of titles through a couple of in-depth brain storming session to the final QC process before uploading our titles on our website we dedicate around 350 working hours. The titles are selected based on their current market cap and the foreseen CAGR and growth.

The 5 steps process:

Step 1: Secondary Research:

Secondary Research or Desk Research is as the name suggests is a research process wherein, we collect data through the readily available information. In this process we use various paid and unpaid databases which our team has access to and gather data through the same. This includes examining of listed companies’ annual reports, Journals, SEC filling etc. Apart from this our team has access to various associations across the globe across different industries. Lastly, we have exchange relationships with various university as well as individual libraries.

Secondary Research

Step 2: Primary Research

When we talk about primary research, it is a type of study in which the researchers collect relevant data samples directly, rather than relying on previously collected data.  This type of research is focused on gaining content specific facts that can be sued to solve specific problems. Since the collected data is fresh and first hand therefore it makes the study more accurate and genuine.

We at SNS Insider have divided Primary Research into 2 parts.

Part 1 wherein we interview the KOLs of major players as well as the upcoming ones across various geographic regions. This allows us to have their view over the market scenario and acts as an important tool to come closer to the accurate market numbers. As many as 45 paid and unpaid primary interviews are taken from both the demand and supply side of the industry to make sure we land at an accurate judgement and analysis of the market.

This step involves the triangulation of data wherein our team analyses the interview transcripts, online survey responses and observation of on filed participants. The below mentioned chart should give a better understanding of the part 1 of the primary interview.

Part 2: In this part of primary research the data collected via secondary research and the part 1 of the primary research is validated with the interviews from individual consultants and subject matter experts.

Consultants are those set of people who have at least 12 years of experience and expertise within the industry whereas Subject Matter Experts are those with at least 15 years of experience behind their back within the same space. The data with the help of two main processes i.e., FGDs (Focused Group Discussions) and IDs (Individual Discussions). This gives us a 3rd party nonbiased primary view of the market scenario making it a more dependable one while collation of the data pointers.

Step 3: Data Bank Validation

Once all the information is collected via primary and secondary sources, we run that information for data validation. At our intelligence centre our research heads track a lot of information related to the market which includes the quarterly reports, the daily stock prices, and other relevant information. Our data bank server gets updated every fortnight and that is how the information which we collected using our primary and secondary information is revalidated in real time.

Step 4: QA/QC Process

After all the data collection and validation our team does a final level of quality check and quality assurance to get rid of any unwanted or undesired mistakes. This might include but not limited to getting rid of the any typos, duplication of numbers or missing of any important information. The people involved in this process include technical content writers, research heads and graphics people. Once this process is completed the title gets uploader on our platform for our clients to read it.

Step 5: Final QC/QA Process:

This is the last process and comes when the client has ordered the study. In this process a final QA/QC is done before the study is emailed to the client. Since we believe in giving our clients a good experience of our research studies, therefore, to make sure that we do not lack at our end in any way humanly possible we do a final round of quality check and then dispatch the study to the client.