Cloud Telephony Services Market size was valued at USD 24.21 billion in 2024 and is expected to reach USD 47.68 billion by 2032, growing at a CAGR of 8.91% over 2025-2032.
The Cloud Telephony Services Market is growing due to increased demand for flexible and scalable communication, the rise of remote work, cost savings compared to traditional phone systems, and seamless integration with business tools. Additionally, digital transformation and improved internet infrastructure are accelerating adoption across industries.
For instance, Microsoft reported a 220% increase in Teams daily active users from 2019 to 2023, reflecting massive growth in cloud-based communication fueled by remote work.
Salesforce highlights that 70% of companies using their CRM integrate with cloud telephony systems to enhance customer interactions.
Meanwhile, according to the U.S. Bureau of Labor Statistics, over 25% of U.S. workers teleworked in 2024, a significant rise from 10% in 2019.
U.S. Cloud Telephony Services Market size was valued at USD 6.28 billion in 2024 and is expected to reach USD 12.91 billion by 2032, growing at a CAGR of 9.42% over 2025-2032.
The U.S. Cloud Telephony Services Market growth is driven by increasing remote work, demand for efficient communication, cost reduction, and integration with advanced business applications. Strong internet infrastructure and digital transformation in enterprises also contribute significantly to market expansion.
According to the U.S. Federal Communications Commission (FCC), broadband coverage reached 95% of U.S. households in 2023, enabling widespread adoption of cloud telephony services across the country.
Drivers:
Rapid Shift Toward Remote and Hybrid Work Environments is Significantly Boosting Demand for Cloud-based Communication Infrastructure Globally
Enterprises are quickly adopting remote and hybrid work models are increasing the demand for scalable, cloud-based communication. Gone are the days of cumbersome hardware; cloud telephony allows smooth, ubiquitous connectivity. It is well suited for moderns businesses due to its flexibility, real-time collaboration and cost-effectiveness. Cloud telephony services have become one of the most critical tools in the post-pandemic ecosystem, enabling businesses with agile and borderless teams to set the tone of their operations with minimal disruption and maximum operational efficiency as digital transformation takes on new heights at a rapid pace.
A survey found that 80% of companies have increased their use of cloud computing due to remote work, underscoring the pivotal role of cloud technologies in facilitating remote work environments.
Additionally, over 50% of telecommunication companies in the U.S. are integrating AI into their communications infrastructure, enhancing features like predictive analytics and automated responses.
Restraints:
Dependence on Internet Connectivity and Infrastructure Reliability Hampers Cloud Telephony Deployment in Low-bandwidth or Rural Areas
For seamless communication, cloud telephony depends on stable, high-speed internet. Service quality degrades in areas with low connectivity, high latency or intermittent disruptions, which results in dropped calls, muffled voice and inconsistent user experience. This harms both productivity and confidence in cloud-based solutions. Insufficient infrastructure, particularly in developing or faraway locales, limits growth potential. The adoption of cloud telephony at scale must be hampered by technical requirements more specifically the lack of widespread, reliable atmospheric internet access.
Opportunities:
Growing Integration of AI and Analytics in Cloud Telephony is Creating New Value-driven Use Cases Across Customer Service and Sales
Integrating AI with cloud telephony enables intelligent call routing, sentiment analysis, speech recognition, and automation. Businesses gain actionable insights from voice data, optimize agent performance, and boost customer satisfaction. Predictive analytics personalize engagement, while AI bots reduce call center workload and costs. These smart features enhance customer experience and decision-making, offering competitive advantages. AI-powered cloud communication tools present significant opportunities to drive efficiency, improve CX, and increase revenue for enterprises.
Zurich Insurance Group has launched an AI-powered customer relationship management (CRM) system that has reduced service times by over 70%, demonstrating the efficiency gains achievable through AI integration.
According to the World Economic Forum, AI is becoming an essential enabler within telecommunications, with the potential to drive efficiency, improve customer experience, and deliver against emerging growth opportunities.
Challenges:
Complexity in Legacy System Integration and User Transition Slows Enterprise-level Cloud Telephony Deployments
Enterprises with traditional PBX solutions experience a difficult migration to cloud telephony, owing to integration challenges and a generally shy user base that resists change and requires extensive training. Planning It All: Ensuring compatibility, non-interruptive service and the ability to manage the change and deployment (at a scale) require a lot of planning and resources. All of these often lead to delays or a refusal to go fully in to the cloud. Providers need to bring flexible deployment options, hybrid solutions, and solid support to help enterprises transition more smoothly easier and faster to cloud-based communication systems.
By Deployment
Hosted segment dominated the Cloud Telephony Services Market share of about 59% in 2024 due to simpler deployment, minimal infrastructure requirement, and cost-effectiveness. Hosted models became popular with businesses wishing to avoid hardware capital expense while ensuring remote access. It was ideal for many reasons scalability, low maintenance, particularly for those who wanted very rapid implementation with a central control.
Cloud segment is expected to grow at the fastest CAGR of about 10.04% over 2025–2032, driven by the growing demand for digital transformation initiatives and flexible communication platforms. They provide great agility with features, integration with other SaaS tools, and better mobility. These advantages are driving enterprises towards faster adoption of the cloud to modernize their communications infrastructure while still ensuring cost-savings and remote working capabilities.
By Enterprise Size
Large Enterprises segment dominated the Cloud Telephony Services Market with the highest revenue share of about 59% in 2024 owing to the large-scale communication among businesses with complex network environments and their higher adoption capacity. The emphasis of these organizations was on scalability, global reach and cloud telephony is well-equipped to support them. This allows to deploy enterprise grade voice solutions even faster, as they have significant IT budgets.
Small & Medium Enterprise (SMEs) segment is expected to grow at the fastest CAGR of about 9.64% over 2025–2032 due to the growing emphasis on affordable and scalable communication tools. SMEs are increasingly shifting from traditional telephony to cloud-based systems to streamline operations, reduce costs, and enhance customer engagement. The availability of plug-and-play solutions tailored to smaller operations is accelerating adoption within this segment.
By Industry Vertical
IT & Telecom segment dominated the Cloud Telephony Services Market with the highest revenue share of about 22% in 2024 due to the inherent need for strong, scalable communication infrastructure. Such organizations need a dependable voice and messaging platform to ensure internal coordination and client servicing. This vertical has been a significant revenue driver due to high usage intensity, quick digitalization, and early adoption of cloud across IT and telecom players.
Healthcare segment is expected to grow at the fastest CAGR of about 11.87% over 2025–2032 due to the high requirement for remote patient engagement, appointment scheduling, and teleconsultation services. Cloud telephony allows healthcare providers to stay connected with patients and within clinical teams while remaining compliant. The cloud across the hospitals and clinics is going hand in hand with the ongoing transition of sectors towards digital health solutions and patient-centric care models.
By Application
Customer Relationship Management (CRM) segment dominated the Cloud Telephony Services Market with the highest revenue share of about 33% in 2024, as businesses increasing adoption of voice services by enterprises to integrate with CRM platforms and further enhance customer engagement. Such an integration allows for improved call tracking and data-driven insights while providing personalized interactions. CRM integration is thus a high value use case for cloud telephony with the potential not only to streamline customer service operations, but also enhance responsiveness.
Sales & Marketing segment is expected to grow at the fastest CAGR of about 10.83% over 2025–2032 due to companies concentrating on improving customer reach and lead management action through automated calling and campaign tools. Sales teams can effectively manage bulk calls, monitor conversions, and personalize interaction using cloud telephony. High adoption is fuelled by a strong focus on customer acquisition and retention, and omnichannel marketing.
By Network
Voice over Internet Protocol (VoIP) segment dominated the Cloud Telephony Services Market with the highest revenue share of about 62% in 2024 and is expected to grow at the fastest CAGR of about 9.51% over 2025–2032 due to cost-effective, flexible, and easy-to-integrate solution with enterprise applications. VoIP is often more cost-effective for businesses looking to eliminate traditional telephony and communicate easily around the world. Growth and adoption across industries are being fueled by its scalability, remote-work enablement, and the continuous expansion of Internet infrastructure.
North America dominated the Cloud Telephony Services Market with the highest revenue share of about 37% in 2024 due to the region's mature IT infrastructure, wide spread adoption of cloud-based solutions and presence of the major players of the technology industry. Cloud-based communication has gained immense popularity with enterprises from different sectors for its flexibility and scalability. In this region, regulatory backing, good broadband penetration, and early-stage digital transformation initiative across enterprises have also buoyed its market position.
The U.S. dominated the Cloud Telephony Services Market due to early cloud adoption, strong enterprise demand, advanced IT infrastructure, and widespread digital transformation initiatives.
Asia Pacific is expected to grow at the fastest CAGR of about 10.31% from 2025–2032, driven by surge in digitalization, rise in smartphones and internet penetration, and increasing need for economical communications solution among SMEs. Indian and many other countries are working to develop cloud infrastructure. Strong regional market growth is being driven by the rapid expansion of business ecosystems, government incentives, and rising awareness of the advantages of cloud telephony.
China is dominating the Cloud Telephony Services Market trends in Asia Pacific due to its massive enterprise base, rapid cloud adoption, and strong government digital initiatives.
Europe is witnessing strong growth in the Cloud Telephony Services Market due to increasing digital transformation across enterprises, supportive regulatory frameworks like GDPR, rising demand for remote communication tools, and expanding adoption among SMEs and public sectors.
Germany is dominating the Cloud Telephony Services Market in Europe due to its strong industrial base, advanced digital infrastructure, and high enterprise cloud adoption rates.
Middle East & Africa and Latin America are emerging markets in the Cloud Telephony Services space, driven by improving internet infrastructure, growing awareness of cloud benefits, rising SME adoption, and increasing investments in digital transformation across key sectors.
Cloud Telephony Services Market companies include Cisco Systems Inc., Mitel Networks Corporation, 8x8 Inc., Vonage, Nextiva, Dialpad Inc., NFON AG, Intermedia.net, AVOXI Inc., Singtel, Exotel Techcom Pvt. Ltd., and Knowlarity Communications Pvt. Ltd.
In 2024, Exotel launched its AI-powered communication solutions on the Microsoft Azure Marketplace, significantly expanding its accessibility to enterprise customers by integrating advanced cloud telephony features with Microsoft’s global cloud infrastructure.
In 2023, Cisco partnered with Tata Communications to launch Webex Calling in India, significantly expanding its global cloud telephony footprint and enabling enhanced unified communication services tailored to the rapidly growing Indian market.
In 2023, Dialpad introduced AI Recaps, an innovative feature that automatically summarizes meetings and calls, helping businesses boost productivity, reduce manual note-taking, and improve collaboration across teams with AI-driven insights.
| Report Attributes | Details |
|---|---|
| Market Size in 2024 | USD 24.21 Billion |
| Market Size by 2032 | USD 47.68 Billion |
| CAGR | CAGR of 8.91% From 2025 to 2032 |
| Base Year | 2024 |
| Forecast Period | 2025-2032 |
| Historical Data | 2021-2023 |
| Report Scope & Coverage | Market Size, Segments Analysis, Competitive Landscape, Regional Analysis, DROC & SWOT Analysis, Forecast Outlook |
| Key Segments | • By Deployment (Hosted, Cloud) • By Enterprise Size (Small & Medium Enterprises (SMEs), Large Enterprises) • By Network (Public Switched Telephone Networks (PSTNs), Voice over Internet Protocol (VoIP)) • By Application (Conferencing, Multi-level IVR, Sales & Marketing, Customer Relationship Management (CRM)) • By Industry Vertical (BFSI, Education, Government, Healthcare, Media & Entertainment, Retail, IT & Telecom, Others) |
| Regional Analysis/Coverage | North America (US, Canada, Mexico), Europe (Germany, France, UK, Italy, Spain, Poland, Turkey, Rest of Europe), Asia Pacific (China, India, Japan, South Korea, Singapore, Australia, Rest of Asia Pacific), Middle East & Africa (UAE, Saudi Arabia, Qatar, South Africa, Rest of Middle East & Africa), Latin America (Brazil, Argentina, Rest of Latin America) |
| Company Profiles | Cisco Systems Inc., Mitel Networks Corporation, 8x8 Inc., Vonage, Nextiva, Dialpad Inc., NFON AG, Intermedia.net, AVOXI Inc., Singtel, Exotel Techcom Pvt. Ltd., Knowlarity Communications Pvt. Ltd. |
Ans: The Cloud Telephony Services Market is expected to grow at a CAGR of 8.91% from 2025 to 2032.
Ans: The market was valued at USD 24.21 billion in 2024, reflecting strong demand for cloud-based communication solutions globally.
Ans: Key growth drivers include rising remote work, cost savings, scalable communication, and accelerating digital transformation across industries.
Ans: The hosted deployment segment dominated with about 59% revenue share in 2024 due to cost-effectiveness and ease of deployment.
Ans: North America dominated with around 37% revenue share in 2024, benefiting from advanced IT infrastructure and high cloud adoption.
Table of Contents:
1. Introduction
1.1 Market Definition
1.2 Scope (Inclusion and Exclusions)
1.3 Research Assumptions
2. Executive Summary
2.1 Market Overview
2.2 Regional Synopsis
2.3 Competitive Summary
3. Research Methodology
3.1 Top-Down Approach
3.2 Bottom-up Approach
3.3. Data Validation
3.4 Primary Interviews
4. Market Dynamics Impact Analysis
4.1 Market Driving Factors Analysis
4.1.1 Drivers
4.1.2 Restraints
4.2 PESTLE Analysis
4.3 Porter’s Five Forces Model
5. Statistical Insights and Trends Reporting
5.1 Churn and Subscription Metrics
5.2 Voice AI and Automation Penetration
5.3 API and Platform Integration Statistics
5.4 Security and Compliance Statistics
5.5 Usage and Traffic Volume
5.7 Cloud Infrastructure Dependency
6. Competitive Landscape
6.1 List of Major Companies, By Region
6.2 Market Share Analysis, By Region
6.3 Product Benchmarking
6.3.1 Product specifications and features
6.3.2 Pricing
6.4 Strategic Initiatives
6.4.1 Marketing and promotional activities
6.4.2 Distribution and supply chain strategies
6.4.3 Expansion plans and new product launches
6.4.4 Strategic partnerships and collaborations
6.5 Technological Advancements
6.6 Market Positioning and Branding
7. Cloud Telephony Services Market Segmentation, By Network
7.1 Chapter Overview
7.2 Public Switched Telephone Networks (PSTNs)
7.2.1 Public Switched Telephone Networks (PSTNs) Market Trends Analysis (2020-2032)
7.2.2 Public Switched Telephone Networks (PSTNs) Market Size Estimates and Forecasts to 2032 (USD Billion)
7.3 Voice over Internet Protocol (VoIP)
7.3.1 Voice over Internet Protocol (VoIP)Market Trends Analysis (2020-2032)
7.3.2 Voice over Internet Protocol (VoIP) Market Size Estimates and Forecasts to 2032 (USD Billion)
8. Cloud Telephony Services Market Segmentation, By Industry Vertical
8.1 Chapter Overview
8.2 BFSI
8.2.1 BFSI Market Trends Analysis (2020-2032)
8.2.2 BFSI Market Size Estimates And Forecasts To 2032 (USD Billion)
8.3 Healthcare
8.3.1 Healthcare Market Trends Analysis (2020-2032)
8.3.2 Healthcare Market Size Estimates And Forecasts To 2032 (USD Billion)
8.4 Retail
8.4.1 Retail Market Trends Analysis (2020-2032)
8.4.2 Retail Market Size Estimates And Forecasts To 2032 (USD Billion)
8.5 IT & Telecom
8.5.1 IT & Telecom Market Trends Analysis (2020-2032)
8.5.2 IT & Telecom Market Size Estimates And Forecasts To 2032 (USD Billion)
8.6 Government
8.6.1 Government Market Trends Analysis (2020-2032)
8.6.2 Government Market Size Estimates And Forecasts To 2032 (USD Billion)
8.7 Education
8.7.1 Education Market Trends Analysis (2020-2032)
8.7.2 Education Market Size Estimates And Forecasts To 2032 (USD Billion)
8.8 Media & Entertainment
8.8.1 Media & Entertainment Market Trends Analysis (2020-2032)
8.8.2 Media & Entertainment Market Size Estimates And Forecasts To 2032 (USD Billion)
8.9 Others
8.9.1 Others Market Trends Analysis (2020-2032)
8.9.2 Others Market Size Estimates And Forecasts To 2032 (USD Billion)
9. Cloud Telephony Services Market Segmentation, By Application
9.1 Chapter Overview
9.2 Conferencing
9.2.1 Conferencing Market Trends Analysis (2020-2032)
9.2.2 Conferencing Market Size Estimates And Forecasts To 2032 (USD Billion)
9.3 Multi-level IVR
9.3.1 Multi-level IVR Market Trends Analysis (2020-2032)
9.3.2 Multi-level IVR Market Size Estimates And Forecasts To 2032 (USD Billion)
9.4 Sales & Marketing
9.4.1 Sales & Marketing Market Trends Analysis (2020-2032)
9.4.2 Sales & Marketing Market Size Estimates And Forecasts To 2032 (USD Billion)
9.5 Customer Relationship Management (CRM)
9.5.1 Customer Relationship Management (CRM) Market Trends Analysis (2020-2032)
9.5.2 Customer Relationship Management (CRM) Market Size Estimates And Forecasts To 2032 (USD Billion)
10. Cloud Telephony Services Market Segmentation, By Deployment
10.1 Chapter Overview
10.2 Cloud
10.2.1 Cloud Market Trends Analysis (2020-2032)
10.2.2 Cloud Market Size Estimates And Forecasts To 2032 (USD Billion)
10.3 Hosted
10.3.1 Hosted Market Trends Analysis (2020-2032)
10.3.2 Hosted Market Size Estimates And Forecasts To 2032 (USD Billion)
11. Cloud Telephony Services Market Segmentation, By Enterprise Size
11.1 Chapter Overview
11.2 Small & Medium Enterprise (SMEs)
11.2.1 Small & Medium Enterprise (SMEs) Market Trends Analysis (2020-2032)
11.2.2 Small & Medium Enterprise (SMEs) Market Size Estimates And Forecasts To 2032 (USD Billion)
11.3 Large enterprises
11.3.1 Large enterprises Market Trends Analysis (2020-2032)
11.3.2 Large enterprises Market Size Estimates And Forecasts To 2032 (USD Billion)
12. Regional Analysis
12.1 Chapter Overview
12.2 North America
12.2.1 Trends Analysis
12.2.2 North America Cloud Telephony Services Market Estimates And Forecasts, By Country (2020-2032) (USD Billion)
12.2.3 North America Cloud Telephony Services Market Estimates And Forecasts, By Network (2020-2032) (USD Billion)
12.2.4 North America Cloud Telephony Services Market Estimates And Forecasts, By Industry Vertical (2020-2032) (USD Billion)
12.2.5 North America Cloud Telephony Services Market Estimates And Forecasts, By Application (2020-2032) (USD Billion)
12.2.6 North America Cloud Telephony Services Market Estimates And Forecasts, By Deployment (2020-2032) (USD Billion)
12.2.7 North America Cloud Telephony Services Market Estimates And Forecasts, By Enterprise Size (2020-2032) (USD Billion)
12.2.8 USA
12.2.8.1 USA Cloud Telephony Services Market Estimates And Forecasts, By Network (2020-2032) (USD Billion)
12.2.8.2 USA Cloud Telephony Services Market Estimates And Forecasts, By Industry Vertical (2020-2032) (USD Billion)
12.2.8.3 USA Cloud Telephony Services Market Estimates And Forecasts, By Application (2020-2032) (USD Billion)
12.2.8.4 USA Cloud Telephony Services Market Estimates And Forecasts, By Deployment (2020-2032) (USD Billion)
12.2.8.5 USA Cloud Telephony Services Market Estimates And Forecasts, By Enterprise Size (2020-2032) (USD Billion)
12.2.9 Canada
12.2.9.1 Canada Cloud Telephony Services Market Estimates And Forecasts, By Network (2020-2032) (USD Billion)
12.2.9.2 Canada Cloud Telephony Services Market Estimates And Forecasts, By Industry Vertical (2020-2032) (USD Billion)
12.2.9.3 Canada Cloud Telephony Services Market Estimates And Forecasts, By Application (2020-2032) (USD Billion)
12.2.9.4 Canada Cloud Telephony Services Market Estimates And Forecasts, By Deployment (2020-2032) (USD Billion)
12.2.9.5 Canada Cloud Telephony Services Market Estimates And Forecasts, By Enterprise Size (2020-2032) (USD Billion)
12.2.10 Mexico
12.2.10.1 Mexico Cloud Telephony Services Market Estimates And Forecasts, By Network (2020-2032) (USD Billion)
12.2.10.2 Mexico Cloud Telephony Services Market Estimates And Forecasts, By Industry Vertical (2020-2032) (USD Billion)
12.2.10.3 Mexico Cloud Telephony Services Market Estimates And Forecasts, By Application (2020-2032) (USD Billion)
12.2.10.4 Mexico Cloud Telephony Services Market Estimates And Forecasts, By Deployment (2020-2032) (USD Billion)
12.2.10.5 Mexico Cloud Telephony Services Market Estimates And Forecasts, By Enterprise Size (2020-2032) (USD Billion)
12.3 Europe
12.3.1 Trends Analysis
12.3.2 Eastern Europe Cloud Telephony Services Market Estimates And Forecasts, By Country (2020-2032) (USD Billion)
12.3.3 Eastern Europe Cloud Telephony Services Market Estimates And Forecasts, By Network (2020-2032) (USD Billion)
12.3.4 Eastern Europe Cloud Telephony Services Market Estimates And Forecasts, By Industry Vertical (2020-2032) (USD Billion)
12.3.5 Eastern Europe Cloud Telephony Services Market Estimates And Forecasts, By Application (2020-2032) (USD Billion)
12.3.6 Eastern Europe Cloud Telephony Services Market Estimates And Forecasts, By Deployment (2020-2032) (USD Billion)
12.3.7 Eastern Europe Cloud Telephony Services Market Estimates And Forecasts, By Enterprise Size (2020-2032) (USD Billion)
12.3.8 Poland
12.3.8.1 Poland Cloud Telephony Services Market Estimates And Forecasts, By Network (2020-2032) (USD Billion)
12.3.8.2 Poland Cloud Telephony Services Market Estimates And Forecasts, By Industry Vertical (2020-2032) (USD Billion)
12.3.8.3 Poland Cloud Telephony Services Market Estimates And Forecasts, By Application (2020-2032) (USD Billion)
12.3.8.4 Poland Cloud Telephony Services Market Estimates And Forecasts, By Deployment (2020-2032) (USD Billion)
12.3.8.5 Poland Cloud Telephony Services Market Estimates And Forecasts, By Enterprise Size (2020-2032) (USD Billion)
12.3.9 Turkey
12.3.9.1 Turkey Cloud Telephony Services Market Estimates And Forecasts, By Network (2020-2032) (USD Billion)
12.3.9.2 Turkey Cloud Telephony Services Market Estimates And Forecasts, By Industry Vertical (2020-2032) (USD Billion)
12.3.9.3 Turkey Cloud Telephony Services Market Estimates And Forecasts, By Application (2020-2032) (USD Billion)
12.3.9.4 Turkey Cloud Telephony Services Market Estimates And Forecasts, By Deployment (2020-2032) (USD Billion)
12.3.9.5 Turkey Cloud Telephony Services Market Estimates And Forecasts, By Enterprise Size (2020-2032) (USD Billion)
12.3.10 Germany
12.3.10.1 Germany Cloud Telephony Services Market Estimates And Forecasts, By Network (2020-2032) (USD Billion)
12.3.10.2 Germany Cloud Telephony Services Market Estimates And Forecasts, By Industry Vertical (2020-2032) (USD Billion)
12.3.10.3 Germany Cloud Telephony Services Market Estimates And Forecasts, By Application (2020-2032) (USD Billion)
12.3.10.4 Germany Cloud Telephony Services Market Estimates And Forecasts, By Deployment (2020-2032) (USD Billion)
12.3.10.5 Germany Cloud Telephony Services Market Estimates And Forecasts, By Enterprise Size (2020-2032) (USD Billion)
12.3.11 France
12.3.11.1 France Cloud Telephony Services Market Estimates And Forecasts, By Network (2020-2032) (USD Billion)
12.3.11.2 France Cloud Telephony Services Market Estimates And Forecasts, By Industry Vertical (2020-2032) (USD Billion)
12.3.11.3 France Cloud Telephony Services Market Estimates And Forecasts, By Application (2020-2032) (USD Billion)
12.3.11.4 France Cloud Telephony Services Market Estimates And Forecasts, By Deployment (2020-2032) (USD Billion)
12.3.11.5 France Cloud Telephony Services Market Estimates And Forecasts, By Enterprise Size (2020-2032) (USD Billion)
12.3.12 UK
12.3.12.1 UK Cloud Telephony Services Market Estimates And Forecasts, By Network (2020-2032) (USD Billion)
12.3.12.2 UK Cloud Telephony Services Market Estimates And Forecasts, By Industry Vertical (2020-2032) (USD Billion)
12.3.12.3 UK Cloud Telephony Services Market Estimates And Forecasts, By Application (2020-2032) (USD Billion)
12.3.12.4 UK Cloud Telephony Services Market Estimates And Forecasts, By Deployment (2020-2032) (USD Billion)
12.3.12.5 UK Cloud Telephony Services Market Estimates And Forecasts, By Enterprise Size (2020-2032) (USD Billion)
12.3.13 Italy
12.3.13.1 Italy Cloud Telephony Services Market Estimates And Forecasts, By Network (2020-2032) (USD Billion)
12.3.13.2 Italy Cloud Telephony Services Market Estimates And Forecasts, By Industry Vertical (2020-2032) (USD Billion)
12.3.13.3 Italy Cloud Telephony Services Market Estimates And Forecasts, By Application (2020-2032) (USD Billion)
12.3.13.4 Italy Cloud Telephony Services Market Estimates And Forecasts, By Deployment (2020-2032) (USD Billion)
12.3.13.5 Italy Cloud Telephony Services Market Estimates And Forecasts, By Enterprise Size (2020-2032) (USD Billion)
12.3.14 Spain
12.3.14.1 Spain Cloud Telephony Services Market Estimates And Forecasts, By Network (2020-2032) (USD Billion)
12.3.14.2 Spain Cloud Telephony Services Market Estimates And Forecasts, By Industry Vertical (2020-2032) (USD Billion)
12.3.14.3 Spain Cloud Telephony Services Market Estimates And Forecasts, By Application (2020-2032) (USD Billion)
12.3.14.4 Spain Cloud Telephony Services Market Estimates And Forecasts, By Deployment (2020-2032) (USD Billion)
12.3.14.5 Spain Cloud Telephony Services Market Estimates And Forecasts, By Enterprise Size (2020-2032) (USD Billion)
12.3.15 Rest Of Europe
12.3.15.1 Rest Of Western Europe Cloud Telephony Services Market Estimates And Forecasts, By Network (2020-2032) (USD Billion)
12.3.15.2 Rest Of Western Europe Cloud Telephony Services Market Estimates And Forecasts, By Industry Vertical (2020-2032) (USD Billion)
12.3.15.3 Rest Of Western Europe Cloud Telephony Services Market Estimates And Forecasts, By Application (2020-2032) (USD Billion)
12.3.15.4 Rest Of Western Europe Cloud Telephony Services Market Estimates And Forecasts, By Deployment (2020-2032) (USD Billion)
12.3.15.5 Rest Of Western Europe Cloud Telephony Services Market Estimates And Forecasts, By Enterprise Size (2020-2032) (USD Billion)
12.4 Asia Pacific
12.4.1 Trends Analysis
12.4.2 Asia Pacific Cloud Telephony Services Market Estimates And Forecasts, By Country (2020-2032) (USD Billion)
12.4.3 Asia Pacific Cloud Telephony Services Market Estimates And Forecasts, By Network (2020-2032) (USD Billion)
12.4.4 Asia Pacific Cloud Telephony Services Market Estimates And Forecasts, By Industry Vertical (2020-2032) (USD Billion)
12.4.5 Asia Pacific Cloud Telephony Services Market Estimates And Forecasts, By Application (2020-2032) (USD Billion)
12.4.6 Asia Pacific Cloud Telephony Services Market Estimates And Forecasts, By Deployment (2020-2032) (USD Billion)
12.4.7 Asia Pacific Cloud Telephony Services Market Estimates And Forecasts, By Enterprise Size (2020-2032) (USD Billion)
12.4.8 China
12.4.8.1 China Cloud Telephony Services Market Estimates And Forecasts, By Network (2020-2032) (USD Billion)
12.4.8.2 China Cloud Telephony Services Market Estimates And Forecasts, By Industry Vertical (2020-2032) (USD Billion)
12.4.8.3 China Cloud Telephony Services Market Estimates And Forecasts, By Application (2020-2032) (USD Billion)
12.4.8.4 China Cloud Telephony Services Market Estimates And Forecasts, By Deployment (2020-2032) (USD Billion)
12.4.8.5 China Cloud Telephony Services Market Estimates And Forecasts, By Enterprise Size (2020-2032) (USD Billion)
12.4.9 India
12.4.9.1 India Cloud Telephony Services Market Estimates And Forecasts, By Network (2020-2032) (USD Billion)
12.4.9.2 India Cloud Telephony Services Market Estimates And Forecasts, By Industry Vertical (2020-2032) (USD Billion)
12.4.9.3 India Cloud Telephony Services Market Estimates And Forecasts, By Application (2020-2032) (USD Billion)
12.4.9.4 India Cloud Telephony Services Market Estimates And Forecasts, By Deployment (2020-2032) (USD Billion)
12.4.9.5 India Cloud Telephony Services Market Estimates And Forecasts, By Enterprise Size (2020-2032) (USD Billion)
12.4.10 Japan
12.4.10.1 Japan Cloud Telephony Services Market Estimates And Forecasts, By Network (2020-2032) (USD Billion)
12.4.10.2 Japan Cloud Telephony Services Market Estimates And Forecasts, By Industry Vertical (2020-2032) (USD Billion)
12.4.10.3 Japan Cloud Telephony Services Market Estimates And Forecasts, By Application (2020-2032) (USD Billion)
12.4.10.4 Japan Cloud Telephony Services Market Estimates And Forecasts, By Deployment (2020-2032) (USD Billion)
12.4.10.5 Japan Cloud Telephony Services Market Estimates And Forecasts, By Enterprise Size (2020-2032) (USD Billion)
12.4.11 South Korea
12.4.11.1 South Korea Cloud Telephony Services Market Estimates And Forecasts, By Network (2020-2032) (USD Billion)
12.4.11.2 South Korea Cloud Telephony Services Market Estimates And Forecasts, By Industry Vertical (2020-2032) (USD Billion)
12.4.11.3 South Korea Cloud Telephony Services Market Estimates And Forecasts, By Application (2020-2032) (USD Billion)
12.4.11.4 South Korea Cloud Telephony Services Market Estimates And Forecasts, By Deployment (2020-2032) (USD Billion)
12.4.11.5 South Korea Cloud Telephony Services Market Estimates And Forecasts, By Enterprise Size (2020-2032) (USD Billion)
12.4.12 Singapore
12.4.12.1 Singapore Cloud Telephony Services Market Estimates And Forecasts, By Network (2020-2032) (USD Billion)
12.4.12.2 Singapore Cloud Telephony Services Market Estimates And Forecasts, By Industry Vertical (2020-2032) (USD Billion)
12.4.12.3 Singapore Cloud Telephony Services Market Estimates And Forecasts, By Application (2020-2032) (USD Billion)
12.4.12.4 Singapore Cloud Telephony Services Market Estimates And Forecasts, By Deployment (2020-2032) (USD Billion)
12.4.12.5 Singapore Cloud Telephony Services Market Estimates And Forecasts, By Enterprise Size (2020-2032) (USD Billion)
12.4.13 Australia
12.4.13.1 Australia Cloud Telephony Services Market Estimates And Forecasts, By Network (2020-2032) (USD Billion)
12.4.13.2 Australia Cloud Telephony Services Market Estimates And Forecasts, By Industry Vertical (2020-2032) (USD Billion)
12.4.13.3 Australia Cloud Telephony Services Market Estimates And Forecasts, By Application (2020-2032) (USD Billion)
12.4.13.4 Australia Cloud Telephony Services Market Estimates And Forecasts, By Deployment (2020-2032) (USD Billion)
12.4.13.5 Australia Cloud Telephony Services Market Estimates And Forecasts, By Enterprise Size (2020-2032) (USD Billion)
12.4.14 Rest Of Asia Pacific
12.4.14.1 Rest Of Asia Pacific Cloud Telephony Services Market Estimates And Forecasts, By Network (2020-2032) (USD Billion)
12.4.14.2 Rest Of Asia Pacific Cloud Telephony Services Market Estimates And Forecasts, By Industry Vertical (2020-2032) (USD Billion)
12.4.14.3 Rest Of Asia Pacific Cloud Telephony Services Market Estimates And Forecasts, By Application (2020-2032) (USD Billion)
12.4.14.4 Rest Of Asia Pacific Cloud Telephony Services Market Estimates And Forecasts, By Deployment (2020-2032) (USD Billion)
12.4.14.5 Rest Of Asia Pacific Cloud Telephony Services Market Estimates And Forecasts, By Enterprise Size (2020-2032) (USD Billion)
12.5 Middle East And Africa
12.5.1 Trends Analysis
12.5.2 Middle East And Africa Cloud Telephony Services Market Estimates And Forecasts, By Country (2020-2032) (USD Billion)
12.5.3 Middle East And Africa Cloud Telephony Services Market Estimates And Forecasts, By Network (2020-2032) (USD Billion)
12.5.4 Middle East And Africa Cloud Telephony Services Market Estimates And Forecasts, By Industry Vertical (2020-2032) (USD Billion)
12.5.5 Middle East And Africa Cloud Telephony Services Market Estimates And Forecasts, By Application (2020-2032) (USD Billion)
12.5.6 Middle East And Africa Cloud Telephony Services Market Estimates And Forecasts, By Deployment (2020-2032) (USD Billion)
12.5.7 Middle East And Africa Cloud Telephony Services Market Estimates And Forecasts, By Enterprise Size (2020-2032) (USD Billion)
12.5.8 UAE
12.5.8.1 UAE Cloud Telephony Services Market Estimates And Forecasts, By Network (2020-2032) (USD Billion)
12.5.8.2 UAE Cloud Telephony Services Market Estimates And Forecasts, By Industry Vertical (2020-2032) (USD Billion)
12.5.8.3 UAE Cloud Telephony Services Market Estimates And Forecasts, By Application (2020-2032) (USD Billion)
12.5.8.4 UAE Cloud Telephony Services Market Estimates And Forecasts, By Deployment (2020-2032) (USD Billion)
12.5.8.5 UAE Cloud Telephony Services Market Estimates And Forecasts, By Enterprise Size (2020-2032) (USD Billion)
12.5.9 Saudi Arabia
12.5.9.1 Saudi Arabia Cloud Telephony Services Market Estimates And Forecasts, By Network (2020-2032) (USD Billion)
12.5.9.2 Saudi Arabia Cloud Telephony Services Market Estimates And Forecasts, By Industry Vertical (2020-2032) (USD Billion)
12.5.9.3 Saudi Arabia Cloud Telephony Services Market Estimates And Forecasts, By Application (2020-2032) (USD Billion)
12.5.9.4 Saudi Arabia Cloud Telephony Services Market Estimates And Forecasts, By Deployment (2020-2032) (USD Billion)
12.5.9.5 Saudi Arabia Cloud Telephony Services Market Estimates And Forecasts, By Enterprise Size (2020-2032) (USD Billion)
12.5.10 Qatar
12.5.10.1 Qatar Cloud Telephony Services Market Estimates And Forecasts, By Network (2020-2032) (USD Billion)
12.5.10.2 Qatar Cloud Telephony Services Market Estimates And Forecasts, By Industry Vertical (2020-2032) (USD Billion)
12.5.10.3 Qatar Cloud Telephony Services Market Estimates And Forecasts, By Application (2020-2032) (USD Billion)
12.5.10.4 Qatar Cloud Telephony Services Market Estimates And Forecasts, By Deployment (2020-2032) (USD Billion)
12.5.10.5 Qatar Cloud Telephony Services Market Estimates And Forecasts, By Enterprise Size (2020-2032) (USD Billion)
12.5.11 South Africa
12.5.11.1 South Africa Cloud Telephony Services Market Estimates And Forecasts, By Network (2020-2032) (USD Billion)
12.5.11.2 South Africa Cloud Telephony Services Market Estimates And Forecasts, By Industry Vertical (2020-2032) (USD Billion)
12.5.11.3 South Africa Cloud Telephony Services Market Estimates And Forecasts, By Application (2020-2032) (USD Billion)
12.5.11.4 South Africa Cloud Telephony Services Market Estimates And Forecasts, By Deployment (2020-2032) (USD Billion)
12.5.11.5 South Africa Cloud Telephony Services Market Estimates And Forecasts, By Enterprise Size (2020-2032) (USD Billion)
12.5.12 Rest Of Africa
12.5.12.1 Rest Of Africa Cloud Telephony Services Market Estimates And Forecasts, By Network (2020-2032) (USD Billion)
12.5.12.2 Rest Of Africa Cloud Telephony Services Market Estimates And Forecasts, By Industry Vertical (2020-2032) (USD Billion)
12.5.12.3 Rest Of Africa Cloud Telephony Services Market Estimates And Forecasts, By Application (2020-2032) (USD Billion)
12.5.12.4 Rest Of Africa Cloud Telephony Services Market Estimates And Forecasts, By Deployment (2020-2032) (USD Billion)
12.5.12.5 Rest Of Africa Cloud Telephony Services Market Estimates And Forecasts, By Enterprise Size (2020-2032) (USD Billion)
12.6 Latin America
12.6.1 Trends Analysis
12.6.2 Latin America Cloud Telephony Services Market Estimates And Forecasts, By Country (2020-2032) (USD Billion)
12.6.3 Latin America Cloud Telephony Services Market Estimates And Forecasts, By Network (2020-2032) (USD Billion)
12.6.4 Latin America Cloud Telephony Services Market Estimates And Forecasts, By Industry Vertical (2020-2032) (USD Billion)
12.6.5 Latin America Cloud Telephony Services Market Estimates And Forecasts, By Application (2020-2032) (USD Billion)
12.6.6 Latin America Cloud Telephony Services Market Estimates And Forecasts, By Deployment (2020-2032) (USD Billion)
12.6.7 Latin America Cloud Telephony Services Market Estimates And Forecasts, By Enterprise Size (2020-2032) (USD Billion)
12.6.8 Brazil
12.6.8.1 Brazil Cloud Telephony Services Market Estimates And Forecasts, By Network (2020-2032) (USD Billion)
12.6.8.2 Brazil Cloud Telephony Services Market Estimates And Forecasts, By Industry Vertical (2020-2032) (USD Billion)
12.6.8.3 Brazil Cloud Telephony Services Market Estimates And Forecasts, By Application (2020-2032) (USD Billion)
12.6.8.4 Brazil Cloud Telephony Services Market Estimates And Forecasts, By Deployment (2020-2032) (USD Billion)
12.6.8.5 Brazil Cloud Telephony Services Market Estimates And Forecasts, By Enterprise Size (2020-2032) (USD Billion)
12.6.9 Argentina
12.6.9.1 Argentina Cloud Telephony Services Market Estimates And Forecasts, By Network (2020-2032) (USD Billion)
12.6.9.2 Argentina Cloud Telephony Services Market Estimates And Forecasts, By Industry Vertical (2020-2032) (USD Billion)
12.6.9.3 Argentina Cloud Telephony Services Market Estimates And Forecasts, By Application (2020-2032) (USD Billion)
12.6.9.4 Argentina Cloud Telephony Services Market Estimates And Forecasts, By Deployment (2020-2032) (USD Billion)
12.6.9.5 Argentina Cloud Telephony Services Market Estimates And Forecasts, By Enterprise Size (2020-2032) (USD Billion)
12.6.10 Rest Of Latin America
12.6.10.1 Rest Of Latin America Cloud Telephony Services Market Estimates And Forecasts, By Network (2020-2032) (USD Billion)
12.6.10.2 Rest Of Latin America Cloud Telephony Services Market Estimates And Forecasts, By Industry Vertical (2020-2032) (USD Billion)
12.6.10.3 Rest Of Latin America Cloud Telephony Services Market Estimates And Forecasts, By Application (2020-2032) (USD Billion)
12.6.10.4 Rest Of Latin America Cloud Telephony Services Market Estimates And Forecasts, By Deployment (2020-2032) (USD Billion)
12.6.10.5 Rest Of Latin America Cloud Telephony Services Market Estimates And Forecasts, By Enterprise Size (2020-2032) (USD Billion)
13. Company Profiles
13.1 Knowlarity Communications Pvt. Ltd.
13.1.1 Company Overview
13.1.2 Financial
13.1.3 Products/ Services Offered
13.1.4 SWOT Analysis
13.2 Exotel
13.2.1 Company Overview
13.2.2 Financial
13.2.3 Products/ Services Offered
13.2.4 SWOT Analysis
13.3 Vonage
13.3.1 Company Overview
13.3.2 Financial
13.3.3 Products/ Services Offered
13.3.4 SWOT Analysis
13.4 Nextiva
13.4.1 Company Overview
13.4.2 Financial
13.4.3 Products/ Services Offered
13.4.4 SWOT Analysis
13.5 Singtel
13.5.1 Company Overview
13.5.2 Financial
13.5.3 Products/ Services Offered
13.5.4 SWOT Analysis
13.6 AVOXI
13.6.1 Company Overview
13.6.2 Financial
13.6.3 Products/ Services Offered
13.6.4 SWOT Analysis
13.7 Mitel Networks Corporation
13.7.1 Company Overview
13.7.2 Financial
13.7.3 Products/ Services Offered
13.7.4 SWOT Analysis
13.8 8x8 Inc.
13.8.1 Company Overview
13.8.2 Financial
13.8.3 Products/ Services Offered
13.8.4 SWOT Analysis
13.9 Dialpad Inc
13.9.1 Company Overview
13.9.2 Financial
13.9.3 Products/ Services Offered
13.9.4 SWOT Analysis
13.10 NFON AG
13.10.1 Company Overview
13.10.2 Financial
13.10.3 Products/ Services Offered
13.10.4 SWOT Analysis
14. Use Cases and Best Practices
15. Conclusion
An accurate research report requires proper strategizing as well as implementation. There are multiple factors involved in the completion of good and accurate research report and selecting the best methodology to compete the research is the toughest part. Since the research reports we provide play a crucial role in any company’s decision-making process, therefore we at SNS Insider always believe that we should choose the best method which gives us results closer to reality. This allows us to reach at a stage wherein we can provide our clients best and accurate investment to output ratio.
Each report that we prepare takes a timeframe of 350-400 business hours for production. Starting from the selection of titles through a couple of in-depth brain storming session to the final QC process before uploading our titles on our website we dedicate around 350 working hours. The titles are selected based on their current market cap and the foreseen CAGR and growth.
The 5 steps process:
Step 1: Secondary Research:
Secondary Research or Desk Research is as the name suggests is a research process wherein, we collect data through the readily available information. In this process we use various paid and unpaid databases which our team has access to and gather data through the same. This includes examining of listed companies’ annual reports, Journals, SEC filling etc. Apart from this our team has access to various associations across the globe across different industries. Lastly, we have exchange relationships with various university as well as individual libraries.
Step 2: Primary Research
When we talk about primary research, it is a type of study in which the researchers collect relevant data samples directly, rather than relying on previously collected data. This type of research is focused on gaining content specific facts that can be sued to solve specific problems. Since the collected data is fresh and first hand therefore it makes the study more accurate and genuine.
We at SNS Insider have divided Primary Research into 2 parts.
Part 1 wherein we interview the KOLs of major players as well as the upcoming ones across various geographic regions. This allows us to have their view over the market scenario and acts as an important tool to come closer to the accurate market numbers. As many as 45 paid and unpaid primary interviews are taken from both the demand and supply side of the industry to make sure we land at an accurate judgement and analysis of the market.
This step involves the triangulation of data wherein our team analyses the interview transcripts, online survey responses and observation of on filed participants. The below mentioned chart should give a better understanding of the part 1 of the primary interview.
Part 2: In this part of primary research the data collected via secondary research and the part 1 of the primary research is validated with the interviews from individual consultants and subject matter experts.
Consultants are those set of people who have at least 12 years of experience and expertise within the industry whereas Subject Matter Experts are those with at least 15 years of experience behind their back within the same space. The data with the help of two main processes i.e., FGDs (Focused Group Discussions) and IDs (Individual Discussions). This gives us a 3rd party nonbiased primary view of the market scenario making it a more dependable one while collation of the data pointers.
Step 3: Data Bank Validation
Once all the information is collected via primary and secondary sources, we run that information for data validation. At our intelligence centre our research heads track a lot of information related to the market which includes the quarterly reports, the daily stock prices, and other relevant information. Our data bank server gets updated every fortnight and that is how the information which we collected using our primary and secondary information is revalidated in real time.
Step 4: QA/QC Process
After all the data collection and validation our team does a final level of quality check and quality assurance to get rid of any unwanted or undesired mistakes. This might include but not limited to getting rid of the any typos, duplication of numbers or missing of any important information. The people involved in this process include technical content writers, research heads and graphics people. Once this process is completed the title gets uploader on our platform for our clients to read it.
Step 5: Final QC/QA Process:
This is the last process and comes when the client has ordered the study. In this process a final QA/QC is done before the study is emailed to the client. Since we believe in giving our clients a good experience of our research studies, therefore, to make sure that we do not lack at our end in any way humanly possible we do a final round of quality check and then dispatch the study to the client.
Key Segments:
By Deployment
By Enterprise Size
By Network
By Application
By Industry Vertical
Request for Segment Customization as per your Business Requirement: Segment Customization Request
Regional Coverage:
North America
Europe
Asia Pacific
Middle East & Africa
Latin America
Request for Country Level Research Report: Country Level Customization Request
Available Customization
With the given market data, SNS Insider offers customization as per the company’s specific needs. The following customization options are available for the report:
