Table Of Contents

1. Introduction

 1.1 Market Definition & Scope

 1.2 Research Assumptions & Abbreviations

 1.3 Research Methodology

2. Executive Summary

 2.1 Market Snapshot

 2.2 Market Absolute $ Opportunity Assessment & Y-o-Y Analysis, 2022–2033

 2.3 Market Size & Forecast, By Segmentation, 2022–2033

  2.3.1 Market Size By Component

  2.3.2 Market Size By Technology

  2.3.3 Market Size By Enterprise Size

  2.3.4 Market Size By Vertical

 2.3.5 Market Size By Deployment

 2.4 Market Share & Bps Analysis By Region, 2024

 2.5 Industry Growth Scenarios – Conservative, Likely & Optimistic

 2.6 Industry CxO’s Perspective

3. Market Overview

 3.1 Market Dynamics

  3.1.1 Drivers

  3.1.2 Restraints

  3.1.3 Opportunities

  3.1.4 Key Market Trends

 3.2 Industry PESTLE Analysis

 3.3 Key Industry Forces (Porter’s) Impacting Market Growth

 3.4 Industry Supply Chain Analysis

  3.4.1 Raw Material Suppliers

  3.4.2 Manufacturers

  3.4.3 Distributors/Suppliers

  3.4.4 Customers/End-Users

 3.5 Industry Life Cycle Assessment

 3.6 Parent Market Overview

 3.7 Market Risk Assessment

4. Statistical Insights & Trends Reporting

4.1 ITSM Platform & Technology Metrics

  4.1.1 Overview

  4.1.2 Average Deployment Time (On-Premise vs. Cloud-Based ITSM Solutions)

  4.1.3 Adoption Rate of AI/ML Modules for Incident & Problem Management

  4.1.4 % ITSM Platforms Integrated with IT Asset Management, CMDB, and Monitoring Tools

  4.1.5 Average Number of IT Service Processes Automated per Organization

4.2 Service Desk & Operational Metrics

  4.2.1 Overview

  4.2.2 Average Ticket Volume per Organization (Monthly/Yearly)

  4.2.3 Mean Time to Resolution (MTTR) and First Contact Resolution (FCR) Rate

  4.2.4 % Tickets Managed via Self-Service or Chatbots vs. Human Agents

  4.2.5 SLA Compliance Rate Across Incident, Problem, and Change Management

4.3 Cost & ROI Metrics

  4.3.1 Overview

  4.3.2 Average ITSM Platform Licensing or Subscription Cost per User/Organization

  4.3.3 % Cost Savings Achieved Through IT Process Automation

  4.3.4 ROI from AI-Enabled Service Management Implementations

  4.3.5 Total Cost of Ownership (TCO) Comparison: Cloud vs. On-Premise

4.4 Security, Compliance & Risk Metrics

  4.4.1 Overview

  4.4.2 % ITSM Platforms Compliant with GDPR, ISO 27001, HIPAA, and ITIL Standards

  4.4.3 Average Security Incident Detection & Response Time Within ITSM Platforms

  4.4.4 Audit and Reporting Frequency Metrics

  4.4.5 Risk Reduction in IT Operations Through Predictive Analytics

4.5 Innovation & R&D Metrics

  4.5.1 Overview

  4.5.2 Number of AI/ML Models Deployed per Platform for Service Optimization

  4.5.3 Frequency of ITSM Platform Feature Updates & Version Releases

  4.5.4 Patent Filings Related to ITSM Automation & AI-Driven Modules

  4.5.5 Collaboration Rate with IT Service Vendors and Tech Ecosystem Partners

5. IT Service Management Market Segmental Analysis & Forecast, By Component, 2022 – 2033, Value (Usd Billion)

5.1 Introduction

 5.2 Solution

  5.2.1 Key Trends

  5.2.2 Market Size & Forecast, 2022 – 2033

 5.3 Services

6. IT Service Management Market Segmental Analysis & Forecast, By Technology, 2022 – 2033, Value (Usd Billion)

    6.1 Introduction

 6.2 Configuration Management

  6.2.1 Key Trends

  6.2.2 Market Size & Forecast, 2022 – 2033

 6.3 Performance Management

 6.4 Network Management

 6.5 Database Management System

 6.6 Other

7. IT Service Management Market Segmental Analysis & Forecast, By Enterprise Size, 2022 – 2033, Value (Usd Billion)

    7.1 Introduction

 7.2 SMEs

  7.2.1 Key Trends

  7.2.2 Market Size & Forecast, 2022 – 2033

 7.3 Large Enterprises

8. IT Service Management Market Segmental Analysis & Forecast, By Vertical, 2022 – 2033, Value (Usd Billion)

    8.1 Introduction

 8.2 BFSI

  8.2.1 Key Trends

  8.2.2 Market Size & Forecast, 2022 – 2033

 8.3 Healthcare

 8.4 Retail & E-Commerce

 8.5 IT & Telecom

 8.6 Energy & Utilities

 8.7 Government

 8.8 Others

9. IT Service Management Market Segmental Analysis & Forecast, By Deployment, 2022 – 2033, Value (Usd Billion)

    9.1 Introduction 

  9.2 Cloud

   9.2.1 Key Trends 

   9.2.2 Market Size & Forecast, 2022 – 2033 

  9.3 On-Premises

10. IT Service Management Market Segmental Analysis & Forecast By Region, 2022 – 2033, Value (Usd Billion)

 10.1 Introduction

 10.2 North America

  10.2.1 Key Trends

  10.2.2 IT Service Management Market Size & Forecast, By Component, 2022 – 2033

  10.2.3 IT Service Management Market Size & Forecast, By Technology, 2022 – 2033

  10.2.4 IT Service Management Market Size & Forecast, By Enterprise Size, 2022 – 2033

  10.2.5 IT Service Management Market Size & Forecast, By Vertical, 2022 – 2033

  10.2.6 IT Service Management Market Size & Forecast, By Deployment, 2022 – 2033

  10.2.7 IT Service Management Market Size & Forecast, By Country, 2022 – 2033

   10.2.7.1 USA

   10.2.7.2 Canada

10.3 Europe

 10.3.1 Key Trends

 10.3.2 IT Service Management Market Size & Forecast, By Component, 2022 – 2033

 10.3.3 IT Service Management Market Size & Forecast, By Technology, 2022 – 2033

 10.3.4 IT Service Management Market Size & Forecast, By Enterprise Size, 2022 – 2033

 10.3.5 IT Service Management Market Size & Forecast, By Vertical, 2022 – 2033

 10.3.6 IT Service Management Market Size & Forecast, By Deployment, 2022 – 2033

 10.3.7 IT Service Management Market Size & Forecast, By Country, 2022 – 2033

  10.3.7.1 Germany

  10.3.7.2 UK

  10.3.7.3 France

  10.3.7.4 Italy

  10.3.7.5 Spain

  10.3.7.6 Russia

  10.3.7.7 Poland

  10.3.7.8 Rest of Europe

10.4 Asia-Pacific

 10.4.1 Key Trends

 10.4.2 IT Service Management Market Size & Forecast, By Component, 2022 – 2033

 10.4.3 IT Service Management Market Size & Forecast, By Technology, 2022 – 2033

 10.4.4 IT Service Management Market Size & Forecast, By Enterprise Size, 2022 – 2033

 10.4.5 IT Service Management Market Size & Forecast, By Vertical, 2022 – 2033

 10.4.6 IT Service Management Market Size & Forecast, By Deployment, 2022 – 2033

 10.4.7 IT Service Management Market Size & Forecast, By Country, 2022 – 2033

  10.4.7.1 China

  10.4.7.2 India

  10.4.7.3 Japan

  10.4.7.4 South Korea

  10.4.7.5 Australia

  10.4.7.6 ASEAN Countries

  10.4.7.7 Rest of Asia-Pacific

10.5 Latin America

 10.5.1 Key Trends

 10.5.2 IT Service Management Market Size & Forecast, By Component, 2022 – 2033

 10.5.3 IT Service Management Market Size & Forecast, By Technology, 2022 – 2033

 10.5.4 IT Service Management Market Size & Forecast, By Enterprise Size, 2022 – 2033

 10.5.5 IT Service Management Market Size & Forecast, By Vertical, 2022 – 2033

 10.5.6 IT Service Management Market Size & Forecast, By Deployment, 2022 – 2033

 10.5.7 IT Service Management Market Size & Forecast, By Country, 2022 – 2033

  10.5.7.1 Brazil

  10.5.7.2 Argentina

  10.5.7.3 Mexico

  10.5.7.4 Colombia

  10.5.7.5 Rest of Latin America

10.6 Middle East & Africa

 10.6.1 Key Trends

 10.6.2 IT Service Management Market Size & Forecast, By Component, 2022 – 2033

 10.6.3 IT Service Management Market Size & Forecast, By Technology, 2022 – 2033

 10.6.4 IT Service Management Market Size & Forecast, By Enterprise Size, 2022 – 2033

 10.6.5 IT Service Management Market Size & Forecast, By Vertical, 2022 – 2033

 10.6.6 IT Service Management Market Size & Forecast, By Deployment, 2022 – 2033

 10.6.7 IT Service Management Market Size & Forecast, By Country, 2022 – 2033

  10.6.7.1 UAE

  10.6.7.2 Saudi Arabia

  10.6.7.3 Qatar

  10.6.7.4 Egypt

  10.6.7.5 South Africa

  10.6.7.6 Rest of Middle East & Africa

11. Competitive Landscape

 11.1 Key Players' Positioning

 11.2 Competitive Developments

  11.2.1 Key Strategies Adopted (%), By Key Players, 2024

  11.2.2 Year-Wise Strategies & Development, 2021 – 2025

  11.2.3 Number Of Strategies Adopted By Key Players, 2024

 11.3 Market Share Analysis, 2024

 11.4 Product/Service & Application Benchmarking

  11.4.1 Product/Service Specifications & Features By Key Players

  11.4.2 Product/Service Heatmap By Key Players

  11.4.3 Application Heatmap By Key Players

 11.5 Industry Start-Up & Innovation Landscape

11.6 Key Company Profiles

11.6.1 ServiceNow

  11.6.1.1 Company Overview & Snapshot

  11.6.1.2 Product/Service Portfolio

  11.6.1.3 Key Company Financials

  11.6.1.4 SWOT Analysis

11.6.2 Atlassian

11.6.3 BMC Software

11.6.4 Ivanti

11.6.5 Microsoft

11.6.6 Broadcom

11.6.7 Kaseya + Datto

11.6.8 Freshworks

11.6.9 Zoho (ManageEngine)

11.6.10 SolarWinds

11.6.11 TeamDynamix

11.6.12 IBM

11.6.13 EasyVista

11.6.14 TOPdesk

11.6.15 SysAid

11.6.16 Cherwell (Ivanti)

11.6.17 InvGate

11.6.18 Alemba

11.6.19 Access Group

11.6.20 Aranda Software

12. Analyst Recommendations

 12.1 SNS Insider Opportunity Map

 12.2 Industry Low-Hanging Fruit Assessment

 12.3 Market Entry & Growth Strategy

 12.4 Analyst Viewpoint & Suggestions On Market Growth

13. Assumptions

14. Disclaimer

15. Appendix

 15.1 List Of Tables

 15.2 List Of Figures